Customer Service Project Management

Cheree Kenyatta

Greater Philadelphia, PA 267-***-**** *********@*****.***

Dedicated professional with 9 years of Project Management Experience, 7.5 years of Safety and Quality Experience, and an Abundance of Customer Service Skills

SKILLS

Project Management: Supply chain, inventory, purchasing, tooling, contract review and negotiation, warranty claims, billing, budget management, record keeping, scheduling, Strategic planning, interdepartmental collaboration, event planning, vendor, and contractor management, BOMs

Safety and Quality: Process control, quality control, status reports, SOPs, compliance, OSHA, ANSI, SDS/MSDS, PPE, safety training, incident reports, first-aid, Safety Web Plus software, Six Sigma

Software: Bluebeam, Newforma, Navision (Dynamics NAV, CAD-compatible Enterprise Resource Planning/ERP system), Altisource and VMS (vendor management system) software.

Supporting Skills: customer service, client relations, candidate screening, communication, pre/subassembly, power and hand tools, OSHA-10, forklift, and WAVE (Work Assist Vehicle Equipment/pallet jack) certifications. EXPERIENCE

TRANSAXLE

Operations Administrator in Diesel Transmission Production Facility Cinnaminson, NJ

March 2022-Present

Established company compliance training by scheduling third-party safety training, conducting 20-point one-on-one lessons (covering general housekeeping, safety guidelines, SOPs, and OSHA compliance), and addressing incomplete, missed or expired trainings through attendance signatures and Safety Web Plus software.

Integrated prevention, process control and accident support by providing first aid/coordinating emergency care and creating final incident report: interviewing and collecting witness statement(s) (time/date of the incident, preceding/succeeding actions, tools used/method of use, injury level/location of pain etc.).

Ensured continuous output through weekly shift coverage for shop support: downloading and distributing paper copies of BOMs, punching work orders (adding unit parts list through Navision), generating picklist from the teardown writeup, and transporting new parts from prep to subassembly.

Reinforced the supply chain by coordinating with vendors to order, restock and distribute OSHA and ANSI compliant PPE, tools, and shop chemicals for over 100 employees---in addition to submitting warranty claims/reports for tools/parts and generating paper copies of all purchase receipts.

Regulated company uniform supply by meeting weekly with uniform vendor to receive invoices, review contract terms and communicate new hires/terminations in relation to build-out and return timelines.

Secured $50,000 annual waste management savings by reviewing annual billing records and collaborating with the vendor and management to revamp company contract in accordance with production needs. EWING COLE Philadelphia, PA

Office Assistant August 2018- April 2021

Preserved company efficiency and image by sourcing and coordinating with local vendor for vehicle service and cleaning and overseeing the maintenance 7- car fleet.

Sustained office operations for 250+ employees by fulfilling purchasing, restock and organization of over 55 unique office items (pens, copy paper, rubber bands tape, clips) within a dedicated space of 264 square ft.

Strengthened Sales and Client relationships by managing the company’s United Way Fundraiser and supporting monthly events by purchasing refreshments and sustenance (approx. 60 attendees/event) for the social events committee.

Secured funding for 3 new company vehicles by compiling and analyzing vehicle records (mileage, age, maintenance history) against value-determining databases including Kelly Blue Book and cars.com for cost-benefit analysis; sourced new purchases within a combined $50k budget. EXECUTIVE REALTY SOLUTIONS Atlanta, GA

REO (Real Estate Owned) coordinator December 2014- November 2017

managed over 200 pre-foreclosure, bank-owned properties in Connecticut and Rhode Island by supervising 7 payrolled, self-insured general contractors in 20-25 jobs weekly (roofing, hauling, clean outs, boarding up windows, lock changes, grass cutting etc.)

Perpetuated capacity for client requests through recruitment, following up on contractor referrals and pre-screening general contractors (insurance, appropriate tools, adequate transportation) for final interview with supervisor.

Expanded services to match client needs by gather quotes and vetting outside vendors to outsource large-scale or specialized jobs (such as large tree removal, mold remediation)

Tracked and controlled job quality by reviewing before, during and after photos from contractors, ensuring thorough imaging (photo quality, content, and quantity) and verifying completion.

Enabled Stakeholder Engagement in the Altisource network by remotely negotiating reviewing and signing job contracts, closing out satisfactory jobs/detailing roadblocks in unsatisfactory jobs with reports in the property preservation wizard, and uploading job requests from Altisource VMS (vendor management services) software onto job tracking software (property preservation wizard). PENNSYLVANIA HOUSE OF REPRESENTATIVES Harrisburg, PA Legislative Assistant January 2013-April 2014

Legislative assistant and scheduling coordinator to state representative of 181st district (W. Curtis Thomas)

Maintain connection to the community by organizing travel arrangements and serving as 1st point of contact for coordination of various seasonal community programs (job fairs, health events, holiday food drives etc.)

Supported the immediate needs of representative’s 64,000 constituents by collaborating with relevant government liaisons and agencies to address 50 constituent inquiries per week. EDUCATION

Lincoln University Lincoln University, PA

B.S English Communications with concentrations in Broadcasting, Television, and Radio. Received December 2010

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