Healthcare IT

Yolanda J. Gore, MBA, MPA

**** ******** **** **** ***** Hill, GA, 30518

404-***-**** ***************@*****.***

Summary of Qualifications:

• Results-driven healthcare professional with over 10 years of experience in developing, implementing, optimizing, and managing healthcare IT.

• Proficient in project, change, and capacity management, with a track record of leading IT projects from conception to completion within scope, budget, and timeline constraints.

• Skilled in healthcare analytics, leveraging data to extract actionable insights and enhance decision-making processes.

• Experienced in data security and compliance, with in-depth knowledge of HIPAA regulations.

• Charismatic leader dedicated to service excellence and driving technological advancements in healthcare IT.

Professional Experience:

Information Technology Application Manager- Access Management, Data Integrity, Device Integration

Piedmont Healthcare, Atlanta, GA

June 2023 - Present

• Manage application teams comprising over 25 employees and contractors o Access Management- User provisioning, deprovisioning, access reviews and audits, incident management, policy development and enforcement, compliance/reporting

o Data Integrity- Epic EMR system maintenance, Cache/DBA/Server Team oversight/planning, data courier, quarterly upgrades, environment management o Device Integration- Inpatient device management third party management (GE Carescape Gateways, Capsule, MUSE, OBIX), system configuration, monthly maintenance, patching, testing

• Collaborate closely with the Project Management Office for system-wide changes, projects, budgeting, and resource allocation.

• Lead specialists in implementing and upgrading network hardware and software.

• Establish and maintain critical business relationships with leaders, physicians, and stakeholders using the Epic application suite.

Contractor- Technical Project Manager

3M, Saint Paul, MN

February 2023 - June 2023

• Spearheaded the implementation and integration of Epic Hyperdrive.

• Provided strategic support in planning, coordinating, and executing activities associated with vendor collaboration.

• Ensured projects were implemented within contractual obligations and regulatory requirements.

IT Senior Project Manager and Testing Coordinator

Mount Sinai Health System, New York, NY

June 2019 - January 2023

• Oversaw diverse projects related to Epic EHR implementation, optimization, upgrades, and device integration.

• Managed all testing initiatives related to Epic EHR and third-party systems.

• Coordinated project resources and budgeting for projects and test cycles involving multiple cross-functional teams.

IT Application Manager

Mount Sinai Health System, New York, NY

October 2017 - June 2019

• Managed Epic IT EHR application teams, including Cadence, Welcome, Prelude, Referrals, and Resolute PB, ensuring efficient operations and optimal system performance.

• Collaborated with the ServiceNow team to create Knowledge Base guides and customize intake forms for requests and incident tickets, streamlining the request management process.

• Led Facility Structure initiatives and facilitated coordination across all Epic Teams, ensuring cohesive integration and alignment with organizational goals.

• Maintained a strong focus on collaboration with the Training Team, actively contributing to content assessment, workflow design, and optimization efforts.

• Worked closely with the Project Management Office to create comprehensive project plans, manage resource allocation, and oversee budgeting for successful project execution.

IT Application Manager & Project Coordinator

University of Connecticut (UCONN) Health, Farmington, CT June 2016 - October 2017

• Managed Epic IT EHR application teams, overseeing Cadence, Grand Central, Referrals, and Resolute PB, ensuring effective collaboration and optimal system functionality.

• Accomplished department objectives by managing staff; employee development, career building, time off requests, on-call schedule coordination, and employee evaluations.

• Provided hands-on guidance, build, and training to analysts for the successful implementation of Epic applications, contributing to a skilled and knowledgeable team.

• Implemented facility structure and meticulously maintained legacy system crosswalk data, ensuring a seamless transition between systems. Education:

• Master of Business Administration (MBA), Healthcare Administration Post University

• Master of Public Administration (MPA), Healthcare Management Post University

• Bachelor of Science (BS), Political Science & Sociology Southern Connecticut State University

• Project Management Certificate- PMP (in progress) System Experience:

• Epic EHR Certified: Cadence, Prelude, Grand Central, Professional Billing Claims and Remittance

• Microsoft Office: Word, Excel, Visio, PowerPoint, Project, OneNote

• Medicare Fiscal Intermediary Standard System (FISS), Meditech, Cerner

• ServiceNow, Workfront, Jira, Ivanti, Workday, SharePoint, PeopleSoft, Tableau

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