Customer Service Patient Care

Larissa Mortensen 480-***-**** *************@*****.***

PROFESSIONAL SUMMARY

Reliable, organized, competent and experienced manager with stellar customer service and work ethic. Effective multitasker with superior professionalism and care. Detail oriented, energetic, adept at mastering new concepts and striving to exceed expectations and always setting goals to advance in every avenue. CORE QUALIFICATIONS

* Strong & effective office management skills * Decisive and dependable

* Customer service & patient care expert * Positive, upbeat & optimistic

* Excellent written & verbal skills in English and Russian * Problem solving

* Outstanding phone & communication * Sales rockstar

* Time management & efficiency * Personable and compassionate WORK HISTORY

Exceptional Dental Arts Dental Lab - Custom Shade Specialist/ Manager - Tempe AZ - 2020 - Present

* Manage & support the custom shade department in all daily facets: scheduling, problem solving, organizing sanitizing & cleaning patient rooms, checking on cases & making patient charts

* Build trust & rapport with patients when choosing their restoration shade & dental treatments

* Work closely with my assistant to ensure my patient schedule reflects a smooth workflow

* Communicate with Doctors in regards to patient dental plan details, advise material changes to satisfy patients overall aesthetic goals

* Hand glaze all patient restorations to match their adjacent teeth to create a perfect matching smile

* Evaluate patients for prescribed adjustments & execute the changes to meet the patients needs

* Conduct & participate in meetings with the lab owner on updates, brainstorming & review challenging cases Exceptional Dental Arts Dental Lab Casee Receiver/Processor - Tempe AZ - 2019 - 2020

* Received, opened, sanitized, and log all incoming cases using lab software

* Communicated with dental offices to obtain clarification/information & requested additional parts

* Handled/inspected Impressions, bites, crowns, bridges, abutments, impression copings, etc.

* Made copies, filed, printed pictures & used google platforms for scheduling & email

* Invoicing & packing finished cases for delivery

Southwest Dental Group - Office Assistant - Tempe AZ - 2005-2006

* Achieved high sales in selling the in-house dental plans to patients without dental insurance

* Discussed patient dental plans, resolved patient issues/problems and helped with all office operations

* Checked patients in and out, scheduled using Dentrix, collected payments EDUCATION - AWARDS - CERTIFICATIONS - ACHIEVEMENTS Ashmead School of Massage - Portland OR - 2002-2003 - Professional Licensing program graduate - Majored in Kinesiology, Pathology and Anatomy - Awarded TOP 3 in Clinical Massage and Patient Care H.B. Beal Secondary School - Ontario, Canada 1993-1997 Awards & Certifications: Honors in English, Entrepreneurship/Business & Biology Business Studies Certification and Completion of Co-Op program in Business Management References available upon request

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