Customer Service Administrative Assistant

Alma P. Sibal

*** ** ***** **** **** West

Belfair, WA 98528

Cell: 253-***-****.

E-mail: ********@*****.***

PROFILE

Experienced professional with a strong background in sales, customer relations, and administrative support. Demonstrated ability to excel in diverse roles across various industries. Skilled in negotiation, conflict resolution, and delivering exceptional customer service. EXPERIENCE

Vision Coffee Europe Ltd.

Barista, Shift Supervisor

09/2023 - 12/202 3

• Managed daily operations and customer service at Spangdahlem Military Airbase location .

• Ensured smooth workflow and high-quality service delivery .

• Trained and supervised team members to maintain operational efficiency . Amoure Corporation

Restaurant Supervisor

11/2020 - 05/202 2

• Oversaw restaurant operations, including sales tracking and inventory management .

• Strategically planned and implemented sales strategies to achieve targets .

• Managed compliance with health and safety regulations and acquired necessary permits . Industrial Hygiene Professionals

Administrative Assistant

10/2019 - 10/202 0

• Maintained filing systems and provided administrative support .

• Assisted with training programs and handled customer inquiries .

• Supported sales efforts through effective communication and customer service . Pacific Mortgage and Real Estate

Loan Processor

05/2015 - 07/201 5

• Processed loan applications and ensured compliance with procedures .

• Coordinated with clients, loan officers, and third-party services to expedite loan processing .

• Verified applicant information and resolved processing issues promptly . Dusit Thani Hotel Manila

Administrative Assistant / Customer Service

10/2012 - 09/201 4

• Managed office operations including database maintenance and inventory control .

• Prepared reports for management and coordinated meetings and bookings .

• Provided excellent customer service and handled client inquiries effectively . Maid Provider Agency

Office Staff

06/2010 - 10/201 2

• Prepared contracts and managed financial transactions .

• Operated office equipment and maintained confidential records .

• Assisted in recruitment processes and provided information to clients and employees . SKILLS

• Proficient in Information Technolog y

• Attention to Detai l

• Punctual and Reliabl e

• Organized and Efficien t

• Ability to Work Under Pressur e

• Patient and Positive Demeano r

• Strong Multitasking Skill s

EDUCATION

• Texas A&M University Kingsville

Certificate in Medical Assistant - Ongoing

• University of Caloocan City, Philippines

Bachelor in Political Science, 2010

• Tala High School

Graduated 2006

REFERENCES

Available upon reques t

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