Customer Service Collection Specialist

Phone: 562-***-****

Email: *.***.***@*****.***

Address: Mesa, AZ (US)

BRITTANY GUTIERREZ

PROFESSIONAL SUMMARY

Efficient professional debt collector with +10 years of experience in negotiating, payment processing, conflict resolution, customer communications, and customer relation. Seeking to speed repayment of outstanding debts owed. I am very attentive and bring experience working as support staff. EXPERIENCE

Collection Specialist, Flagship Credit Acceptance

• Review and monitor delinquent accounts daily

• Receive incoming calls and outbound collection calls to encourage payments and cure outstanding past due account balances to avoid further delinquency

• Take action on accounts needing additional attention seek manager approval as needed

• Answer customers' questions, and provide information on procedures or policies.

• Identify potential clients, using advertising campaigns, mailing lists, or personal contacts.

• Advise clients or respond to inquiries about financial matters in person or via phone, email, Web site, or Internet chat.accurately

• document all account activities and pertinent information to include but not limit to verifications and demographic changes

• Take action on accounts needing additional attention seek manager approval as needed

• accurately document all account activities and pertinent information to include but not limit to verifications and demographic changes

December. 2022 - Present

Store Manager, Checksmart

• Check Cashing

• Count Cash Deposits/Moving cash from secure safe to drawer

• Managed all functions of store including growth, collections, cash flow, compliance and risk management.

July. 2015 - December. 2022

• Developed and maintained positive, professional relationships with subordinates, peers, superiors and customers.

• Met growth goals through internal and external marketing.

• Met collection goals through contact calls.

• Assessed risk and made decisions, within established limits, to accept or reject a financial transaction.

• Examined, evaluated and processed loan applications, check cashing transactions and all other relevant transactions.

• Develop customer relationships to build new business

• Explain loan information to clients, such as available loan types, eligibility requirements, or loan restrictions.

• Handle customer complaints and take appropriate action to resolve them.

• Create debt management plans, spending plans, or budgets to assist clients to meet financial goals.

• Prepare reports to send to customers whose accounts are delinquent

• Perform necessary customer verifications to validate information presented

• Coach Team Members and assist with employee management and training in order to maximize the teams potential

Retail Sales Clerk, Cosmo Prof

• Handle incoming calls or inquiries from prospective customers

• Assists customers effectively by solving customer disputes Tactfully handles confrontational or stressful interactions with customers

• Handle bank deposits and cash transactions Balance Tills key holder

• Tactfully handles confrontational or stressful interactions with customers

• Balance Tills

• key holder

September. 2014 - July. 2016

Leasing Agent, Sahara Palms

• Present Properties and provided amenities in a positive light to prospective tenants

• Confirm Rental Application data and personal references

• Negotiate leasing terms and conditions and close deals

• MS Office familiarity

• Negotiation problem solving

March. 2013 - September.

2013

Customer Service, Affinitas

• Working on a dialer system, Data-Entry

• Data-Entry

• Listen and respond to customers’ needs and concerns Offering Solutions

• Set up new accounts or review and make changes to customer accounts

• Determine charges and oversee billing or payments. January. 2012 - June. 2012

EDUCATION

• Sun Valley High School,

account balances Data Analysis

bank deposits billing

cash handling Collections

Problem Solving Time Management

Customer Service Multitasking

SKILLS

English

LANGUAGES

ACHIEVEMENTS

• Increased debt recovery: Negotiated payment arrangements that led to a 20% increase in debt recovery

• Reduced delinquency rates: Cut delinquency rates by 15% through strategic negation

• Achieved a delicate balance of stellar customer service while exercising negotiation

Contact this candidate