Customer Service Assistant Manager

Dwayne Sides

Customer Service Specialist

.

. . .

720-***-**** ************@*****.*** Hutto, Tx 78634 CAREER OBJECTIVE

Detailed administrative professional with proven track record of efficiently managing teams of office and administrative workers and ensuring productivity and accuracy of work. Expertise in training and developing team members, problem solving, and providing quality assurance. Outstanding ability to manage multiple tasks and prioritize work efficiently. Adept at working closely with all levels of management to ensure smooth operations. Adaptable professional with [Number] years of work experience and proven knowledge of executive support, staff training and development, and workflow prioritization. Aiming to leverage my abilities to successfully fill [Job Title] role on your team.

Hardworking professional with [Number] years of experience and proven knowledge of back office operations, administrative support, and customer service. Aiming to leverage my abilities to successfully fill the [Job Title] role on your team.

Seeking to utilize excellent communication, interpersonal, and organizational skills to complete tasks. Reliable with a good work ethic and the ability to quickly adapt to new tasks and environments. EXPERIENCE

CUSTOMER SERVICE CALL CENTER SUPERVISOR, Aurora, CO Staples Inc, February 2005-November 2012

• Provided guidance and mentorship to junior staff members when needed.

• Collaborated with department leads and senior management to coordinate operations and drive improvements.

• Created comprehensive reports on call center performance metrics such as average handle time, abandonment rate, first call resolution rate.

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ASSISTANT MANAGER, Broomfield, CO

Walgreen's, March 2001-August 2006

Customer service representative

Store assistant manager representative

Closing store Opening store handling cash operations Managing employees help improving their skills assisting customers

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FRONT END MANAGER, Thornton, Co

Total Beverage, February 1999-March 2005

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FLOOR SALES, SYSTEM MANAGER AND TRAINING, MANAGER, Temple, Texas Footaction Sporting Goods, May 1990-September 1998 Customer service Floor sales

Assistant manager in training

Assistant manager all store operations

Assistant manager, management and training all store operations, Commented [ATE1]: ALL CAPS ON YOUR NAME

Try to use all capital letters on your name as the title of the document.

Commented [ATE2]: AVOID GENERIC CAREER

OBJECTIVE

Avoid a generic career objective. Instead, focus on highlighting your key qualifications for the job. Narrow in on why you should be hired for the position. See:

https://resumegenius.com/resume/career-objective-writing- guide for more tips.

Commented [ATE3]: FIRST BULLET POINT

Typically, the first bullet point summarizes your primary work responsibility and achievements and helps set the tone for your entire job position. So be very selective in which bullet point you choose.

Commented [ATE4]:

QUANTIFY YOUR RESPONSIBILITIES

Describe not only what your responsibilities were, but quantify the scope of that responsibility and describe any positive achievement or the intended

result. Ideally, you will want to do this for as many bullet points as possible

• Worked with coworkers to complete tasks.

• Responded quickly to meet customer needs and resolve problems.

• Committed to delivering excellent customer service while working in a fast-paced environment.

• Participated in ongoing training to enhance own job skills and knowledge.

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ACCOUNT MANAGER, INSIDE SALES, Aurora, Co

Rent-A-Center, November 1995-April 1997

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EDUCATION

HIGH SCHOOL DIPLOMA, Killeen/ Temple, TX

Killeen High/ Temple High, May 1991

SKILLS

. . . .

Administrative Support Social Media Platforms Customer Relationship Management Correcting Discrepancies

Adaptable Style

Outbound Calls Call Center Strategy Strategic Decision-Making Constructive Feedback Natural Leadership Excellent Verbal Communication Skills Customer Care Professional Relationships Customer Loyalty

Team Goals

Mentoring New Hires Customer Inquiries

Handling Complaints Problem Resolution

CERTIFICATIONS

AWARDS

• CSR /of the month year and a half running

• Sales representative of the region four times

• CSR/ Preferred problem solving agent

TWO AND A HALF DECADES OF PROFESSIONAL CUSTOMER SERVICE SKILLS MANAGEMENT Have been in CSR Professional Relations since the age of 15Data entry, customer service skills, sales customer service agent, system management, management, call center assistant manager, call center representative lead Commented [ATE5]: TAILOR SKILLS TO JOB

DESCRIPTION

I recommend adding skills that are specific to the target position. It’s a good idea to reference the job description and choose a few skills that you exemplify. You can also research skills that are valuable in your industry. See https://resumegenius.com/blog/resume-help/skills-section-of- resume for more ideas and tips.

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