Account Manager Human Resources

Jeffrey Soscia

** ****** *****, ****, ** *****

401-***-**** • **********@*****.***

PROFESSIONAL SUMMARY:

• Directed, and coordinated marketing activities and policies to promote products and services, working with advertising and promotion managers.

• Designed pricing strategies with the goal of maximizing profits and market share.

• Formulated policies, managed daily operations, and planned the use of materials and human resources.

• Oversaw product development and monitored trends indicating the need for new products and services.

• Provided exemplary customer service, including customer needs assessment to ensure customer satisfaction.

• Fostered teamwork, including creative problem solving.

• Developed excellent communications, dynamic interpersonal, and strong organizational skills. EXPERIENCE:

GSM Metals, Cranston, RI

Inside Sales Associate 2024 - Current

• Responsible for client account maintenance/management

• Coordinating with the production team to assure clients needs are met with materials ordered

• Handling communications with clients and other company employees

• Creating and updating status of production report and client reports on a daily/weekly basis

• Inputting clients order in jmas database

Complete Staffing Solutions, Lincoln, RI

National Account Manager 2013 - 2023

Account Manager 2008 - 2009

• Established/maintained relationships with hiring managers to stay abreast of current and future hiring and business needs

• Developing and establishing recruiting strategies and processes while managing recruitment services for the clients.

• Managed, streamlined and improved the full life-cycle recruiting process including requisition management, sourcing, screening, interviewing, assessment, and on-boarding

• Manage and negotiate vendor relationships. Draft and execute technical service agreements and manage vendors through compliance process per corporate and client legal expectations.

• Interviewing, marketing, and placement of permanent applicants in all professional staffing needs

• Responsible for managing relationships with key clients

• Interviewing, marketing, and placement of permanent applicants in all professional staffing needs

• Responsible for managing relationships with key clients

• Performed searches for qualified candidates according to relevant job criteria, using computer databases, networking, Internet recruiting resources, cold calls, media, and recruiting firms

• Placed candidates in temporary and permanent positions nationwide Pet Food Experts (Contract with Greysmith Companies), Cumberland, RI 2013 Inside Sales Rep/ Account Manager

• Generated revenue by selling pet food and supplies to pet retailers by phone, fax, and web

• Developed strong account relationships, accurate record keeping, cross-functional collaboration with other departments.

• Analyzed account pricing to maximize sales and profitability by meeting sales goals Bank of America (Contract with K-Force), Providence, RI 2012 – 2013 Corporate Account Services and Support Administrator

• Assisted associates with questions and/or issues regarding purchases in Accounts Payable

• Resolved product and service problems by clarifying issues; navigating, determining the cause of the problem, expediting correction or adjustment, following up to ensure resolution Conservation Services Group, Fall River, MA 2009 – 2012 New England Contact Center Representative

• Coordinated, maintained and followed up with home owner’s energy audits in the New York market

• Provided information via inbound and outbound calls for several complex programs

• Liaise between advisors and home owners to provide scheduled audit appointments Nate Whipple Radiology, Lincoln, RI 2004 – 2007

Account Services Specialist

• Analyzed geographic market for physicians seeking MRI, CAT scan, and other diagnostic services and created database of approximately 1,100 doctors, concentrating on orthopedic specialists

• Reviewed promotional materials and made recommendations for marketing strategies

• Prepared and made presentations to physicians and first line staff to generate patient referrals

• Made follow-up visits to provide updates on current services and to address questions or concerns

• Increased operational revenue by 20%

EDUCATION:

Southern New Hampshire University, Manchester, NH

Bachelor of Science in Business Administration/Marketing, Received 1999

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