Medical Assistant Customer Service
Resume:
EBONY HAGEN
Team Player
Detroit, MI *****
********@*****.***
Responsive Medical Assistant /Optician who thrives in delivering compassionate efficient care in a fast- paced environment. Outstanding ability to connect with patients work collaboratively with care teams at all levels and stay abreast of all current standards and best practices. Experienced in both private physician office and large medical group setting’s providing great customer service. Willing to relocate to: Detroit, MI - -
Authorized to work in the US for any employer
Work Experience
Medical Assistant
Rubix-Southfield, MI
April 2024 to Present
Telehealth, I’ll go to the patient’s home and set up tablet so patients can have their visit with Dr. Also collecting any new information far as med list vital signs, scanning and patient charting. Blood draws. Optician
Warby Parker-Novi, MI
January 2021 to Present
Verify insurance and fit patients into glasses the best fit for the prescription Medical Assistant/Med Tech
Advance Visitng Physcians-Farmington Hills, MI
September 2017 to July 2022
Assisting the doctor with driving and assisting patients. Med Tech position I drive two different patients home providing services with EKG, pft's, blood draws,and urine collection.EMR Optician
SVS VISION-Detroit, MI
July 2018 to April 2021
To greet customers at the door, help find the prefect fit glasses for the patient,billing insurance/obtaining authorizations, eye measurements. Verify patient’s insurance Home Health Aide
Affordable home health care-Farmington, MI
October 2015 to December 2017
Farmington, MI
October 2015 to 2018
• Assistance with daily living
• Meal Preparation
• Administer oral medication.
• Medical Assistant
Dix-Toledo Medical Center - Southgate, MI
• Clinical and administrative expertise
• Blood draws injections and dressings
• Exceptional verbal and written communication skills
• BLS certified
• Proficient with EMRs CPOE and relevant computer applications
• Maintain patient files
• Equipment and supply maintenance
• Time management
Experience
• Greeted more than 35 patients daily prepared them for exam and assessed and recorded vital signs.
• Assisted physicians on more than 400 tests procedures dressings and lab tests.
• Administered injections and medications as directed by physicians.
• Prepared patients for exams took medical histories and vital signs and assisted during exams for approximately 20 patients a day.
• Collected lab specimens and performed basic tests.
• Input information and updated patient electronic medical records. Medical Assistant
MI Urgent Care and Occupational Health Wyandotte
April 2015 to June 2016
Core Qualifications
Clinical and administrative expertise
Blood draws injections and dressings
Exceptional verbal and written communication skills
BLS certified
Proficient with EMRs CPOE and relevant computer applications
Maintain patient files
Equipment and supply maintenance
Time management
Experience
Greeted more than 35 patients daily prepared them for exam and assessed and recorded vital signs.
Assisted physicians on more than 400 tests procedures dressings and lab tests.
Administered injections and medications as directed by physicians.
Prepared patients for exams took medical histories and vital signs and assisted during exams for approximately 20 patients a day.
Collected lab specimens and performed basic tests.
Input information and updated patient electronic medical records. Medical Assistant
Dix-Toledo Medical Center-Southgate, MI
November 2007 to November 2013
# Greeted more than 35 patients daily prepared them for exam and assessed and recorded vital signs.
# Assisted physicians on more than 400 tests procedures dressings and lab tests.
# Administered injections and medications as directed by physicians.
# Prepared patients for exams took medical histories and vital signs and assisted during exams for approximately 20 patients a day.
# Collected lab specimens and performed basic tests.
# Input information and updated patient electronic medical records.
# Entered more than 2000 lab radiology and medication orders in CPOE for Medical and Medicare patients.
# Answered telephones greeted patients and assisted front office staff as needed. Maintained exam rooms and supplies.
Education
Diploma /certification in Optician
Baker College Allen Park - Allen Park, MI
March 2018 to July 2018
certificate/diploma in Medical Assistant
Everest Institute - Dearborn, MI
June 2006 to April 2007
Diploma in General Studies
Bassett High School - Bassett, VA
1999 to 2003
Skills
• Advance visiiting Physicans (Less than 1 year)
• Blood Draws (7 years)
• Epic (7 years)
• Vital Signs (7 years)
• Injections (7 years)
• Patient Care (7 years)
• EMR (7 years)
• Phlebotomy (7 years)
• Medical Records
• Medical Office Experience
• Medical Scheduling (7 years)
• Insurance Verification (7 years)
• Venipuncture
• Laboratory Experience
• Meal Preparation (7 years)
• Laundry
• Optical experience
• Sales
• Medical Assistant (10+ years)
• Organizational skills
• Time management
• Computer literacy
• HIPAA
• Phone etiquette
• Medical coding
• Anatomy knowledge
• Physiology knowledge
Certifications and Licenses
Medical Assistant
November 2018 to Present
Opticianry
June 2017 to Present
B.A.T
April 2018 to April 2018
Breath and Alcohol Testing
DOT certified
May 2018 to May 2018
Physical fitness testing. Blood work,hearing testing, visions testing, nicotine screening, breath alcohol testing.
Certified Clinical Medical Assistant (CCMA)
Drivers License
RMA
Certified Phlebotomy Technician
CNA
Assessments
Scheduling — Proficient
May 2018
Measures a candidate's ability to cross-reference agendas and itineraries avoid conflicts when create schedules.
Full results: Proficient
Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.
Contact this candidate