Service Delivery Agile Transformation

Malcolm J Ovenden - SA* (SAFe Agilest), CSM, SSM *, PSM I

Sherman, TX 75090

214-***-**** http://linkedin.com/in/malcolmovenden

SENIOR AGILE TRANSFORMATION COACH

Leading and coaching Agile transformations and modernization of engineering practices to optimize product and service delivery. Oversees the adoption of product and agile disciplines and provides transformation vision to leadership. Manages multi-tiered organizations including Transformation Leaders, Scrum Masters/Managers, Product Coaches, and Release Engineers, focusing on removing barriers and promoting Agile practices. Works with engineering and product leadership to define target states, cross-functional teams, and supports the shift from a project-centric to a product-based operating model.

Experienced in many diverse industries including Telecommunications, Financial Services, Insurance, Retail, eCommerce, Manufacturing, Healthcare, Pharmaceuticals, Airlines, Sweepstakes, and Volunteering.

HIGHLIGHTS

•Achieved over $20MM in annual savings through modernization of engineering practices and CI/CD and Dev/Ops tools to optimize product and service delivery.

•Realized 50% improvement in data capture and retrieval capabilities through strategic implementation of Big Data, Cloud Computing and DevOps concepts.

•Boosted developer productivity with 18% reduction in defect leakage to production and 15% reduction in IT operating costs by leading modern engineering initiatives for line-of-business applications and teams (Cloud Migration, DevOps, CI/CD Enablement, Test Automation Frameworks, AI and Pair Programming Tools).

•Achieved 20% increase in market share through mentoring mid-level and senior leadership in Agile transformation strategies and implementation techniques.

•Developed a Transformation Maturity Model with enterprise partners, resulting in bank-wide adoption and a methodology for measuring maturity dimensions and identifying product improvement opportunities.

•Developed standard reporting packages and real-time dashboards to manage team maturity, product performance, and application health, resulting in consistent measures for Product and Technology executives’ use.

•Guided investment planning initiatives with Portfolio and Finance leaders by establishing OKR workshops and coaching tech sizing standards, eliminating process waste and reducing planning lead time.

AREAS OF EXPERTISE

Scaled Agile Framework SAFe® Transformations

Agile LeSS Transformations (Large Scale Scrum)

Agile Scrum/XP Coaching and Training (TDD, ATDD, BDD)

Agile Kanban Coaching and Training

Agile Systems Development and DevOps

Testing and Quality Assurance Management (TQM, Six Sigma)

Project and Program Management

SOFTWARE EXPERIENCE

Rally CA Agile Central JIRA Confluence AgileCraft Version One CVS SVN Jenkins GitHub Cucumber Bugzilla MS Visual Studio Team Foundation Server (TFS) HP Quality Center ALM HP Agile Manager Greenplum Hadoop Pentaho/R Tableau COGNOS ERWin SQL Server SQL Server Reporting Services MS Office Clarity PPM MS SharePoint (WSS/MOSS) MS Project Power BI Oracle 8i, 9i, 10g, 11g Oracle Siebel CRM Salesforce.com CRM Teradata Rational ClearCase IBM Rational ALM Rational Rose

WORK EXPERIENCE

Broadridge Financial Solutions, Edgewood, NY (remote). May 2022 - June 2024

Senior Director Agile Coach

Achieved over $20MM in annual savings across the organization by provided vision and thought leadership to mid-level management in Agile transformation strategies and current agile best practices.

JP Morgan Chase, Plano, TX (hybrid). March 2019 - May 2022

Agility Lead Agile Coach

Enabled a 50% improvement in data capture and retrieval capabilities in Big Data, Cloud Computing and DevOps through mentoring mid-level management in Agile transformation strategies and current agile best practices.

The Judge Group, Lewisville, TX. July 2018 - January 2019

Agile Coach

Client: JP Morgan Chase.

Achieved 20% increase in market share through mentoring mid-level and senior leadership in Agile transformation strategies and implementation techniques and provided thought leadership in the development of innovative financial products.

TEKsystems, Plano, TX. July 2017 - May 2018

Agile Enterprise Coach

Client: Bank of America.

Boosted developer productivity with 18% reduction in defect leakage to production and 15% reduction in IT operating costs by leading modern engineering initiatives for line-of-business applications and teams (Cloud Migration, DevOps, CI/CD Enablement, Test Automation Frameworks, AI and Pair Programming Tools).

Enabled a 10% improvement in estimated time-to-market through mentoring mid-level and senior management in SAFe while facilitating the build of their Product Backlog.

ProKarma, Bridgewater, NJ. September 2016 - June 2017

Enterprise Agile Coach Scrum Master

Client: Johnson & Johnson.

Achieved on time delivery against government deadlines in the development and implementation of a Data Lake, Enterprise Data Warehouse (EDW) and Data Analytics tools by implementing Agile concepts through the creation of 4 cross-functional Agile teams transforming their work plan to Agile incremental product delivery.

Insight Global, Basking Ridge, NJ. April 2016 - September 2016

Agile Enterprise Coach

Client: United Health Group/Optum.

Formulated meaningful metrics that showed improvements in time-to-market and reductions in defect density through working closely with Program Management and executive stakeholders to implement standard reporting packages and real-time dashboards to manage team maturity, product performance, and application health.

Coached End-to-End (E2E) testing teams on Scaled Agile concepts and SAFe® and drove the implementation of strategies for transformation to SAFe® System Teams.

Newt Global Consulting, Colorado Springs, CO. July 2014 - April 2016

Agile Scrum Coach

Client: Verizon.

Led the design and construction of an open-source Data Warehouse (Greenplum), Big Data (Hadoop), and Business Intelligence technologies (Pentaho, R) Data Warehouse (DW/BI/DSS) solution for a large multinational telecommunications client.

RCG Global Services, Plano, TX. March 2013 - July 2014

Enterprise Agile Coach

Client: Rent-A-Center.

Successfully implemented Agile incremental development and in-store production deployment of a Point of Sale system within 3 months. Coached Rent-A-Center (RAC) World Class Development (WCD) executive leadership team to strategize and implement company-wide adoption of Agile Scrum/XP and Kanban as part of a SAFe implementation.

RCG Global Services, Tampa, FL. January 2012 - February 2013

QA Architect Enterprise Agile Coach Program Manager

Client: PWC.

Provided recommendations to PwC Regional Development Centers on transformational strategies to provide organizational readiness for Agile Scrum adoption at PwC Regional Development Centers. Built the business case and made recommendations and presentations to senior executives on agile transformation strategies and implementation.

RCG Information Technology, Plano, TX. November 2008 - January 2012

Senior Manager

Managed full SDLC solutions engagements in accordance with CMMI and Agile Scrum methodologies.

RCG Information Technology, Las Vegas, NV. August 2008 - November 2008

Project Manager Quality Assurance Test Engineer

Client: Southwest Gas.

Assessed the use of HP/Mercury Testing Tools (Quality Center, QTP), UPK and QA processes and made recommendations for QA and Testing methodology implementation in accordance with CMMI.

EDUCATION AND CERTIFICATIONS

Bachelors equivalency certified by the US Department of Labor

Aeronautical Engineering, University of Bath, UK

GCE, Computer Science Mathematics Physics, University of Oxford, UK

SAFe® Agilist (SA4) - Scaled Agile

Certified Scrum Master (CSM) - Scrum Alliance, Cert# 510325

SAFe Scrum Master (SSM) - SAFe 5 Scaled Agile Cert# 809*****-****

Professional Scrum Master (PSM I) - Scrum.org

Certified Computing Professional (CCP) - IT and Project Management Certification (www.iccp.org)

WORK AUTHORIZATION: US Citizen

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