Food Service General Manager

Prem Bahadur Chauhan

Wainwright- Alberta, Canada

M: +1-780-***-**** E: **.**********@*****.***

Profile

An enthusiastic manager with drive, determination and a proven ability to ensure that a restaurant operates efficiently and profitably. Having a track record of maximizing guest satisfaction and profitability whilst maintaining high standards of food and service and also present a positive and fashionable image of the business. Extensive knowledge of the hospitality industry, it’s working practices, recruitment, pay, conditions of employment and diversity issues.

Now looking for a new and challenging managerial position, one which will make best use of the existing skills and experience.

Employment History

Food service supervisor From February 2023 – present

A&W – Under Canalta Food Service Limited (Canada)

Key Responsibilities:

• Supports Management in building a high performing restaurant team.

• Ensures delivery of an exceptional guest experience by caring for their guests first before anything else.

• Executes store operations during scheduled shifts.

• Responsible for financial results on their shifts.

• Resolves and documents any issues within their realm of authority concerning the restaurant, staff and guests according to restaurant policies.

Restaurant General Manager

From December 2017- Jan 2023

KFC – Under Qatar Food Company (Americana Group)

Key Responsibilities:

•Coordinate daily front and back of the house operations.

•Handling team conflict

•Ensuring and measuring the customer Satisfaction.

•Managing inventories.

Managing in-store financial activities

Shift Supervisor and Assistant Restaurant Manager - From November 2013- November 2017

KFC - Under Qatar Food Company (Americana Group)

Key Responsibilities:

•Ensuring the highest standards of food and beverage service

•Keeping control of food and labour costs

•Ensuring Health & Safety and also hygiene procedures & standards are maintained.

•Having an in-depth knowledge of all menus

•Responsible for recruiting, training & developing restaurant staff.

•Dealing with and resolving customer complaints.

•Maximizing all business opportunities to drive sales.

•Communicating with the kitchen staff to ensure efficient food service.

Cook and Cashier - From October 2010- October 2013

KFC – Under Qatar Food Company (Americana Group)

Key Responsibilities:

•Prepare and cook all foods in accordance with recipes.

•Wrap and unwrap all fresh foods for proper storage.

•Respond to any customer complaint.

•Maintain kitchen in clean and sanitary conditions.

•Operate stoves, microwaves, grills, and fryers.

•Monitor food quality

Key Skills

•Ambitious, self-motivated

•Excellent communication skill with friendly caring attitude to customers

•Maintaining interpersonal relations

•Good listening, communication and presentation skills

•Ability to work under high pressure.

•Communicates clearly, concisely & effectively to all colleagues, seniors.

•Work effectively with Diverse group of people

•Ability to lead and work in a team.

•Effective time management

Training

MS Office

Language

Nepali, Hindi & English

References

Available on request.

Contact this candidate