Customer Service Sales Associate

MILLS

Caldwell, ID, *****

********@******.*** / 253-***-****

SUMMARY

Experienced in fast-paced environments and adaptable to last-minute changes. Thrives under pressure and consistently earns high marks for work quality and speed.

Hardworking Sales Associate committed to driving high sales in both slow and busy shifts. Organized and patient individual polished in handling customer complaints and replenishing stock. Flexible and outgoing team player commended for demonstrating honesty and integrity with customers, team members and supervisors. Energetic Sales Associate dedicated to driving customer satisfaction and increasing sales. Positive and respectful contributor talented in filling, facing and organizing products to maintain department standards. Hardworking and punctual individual recognized for consistently receiving high ratings on customer feedback surveys. Customer-focused Retail Associate with solid understanding of retail dynamics and customer service standards. Experienced providing quality product recommendations and solutions to meet customer needs and exceed expectations. Committed to executing sales, service and customer experience initiatives driving strong sales. SKILLS

Order Processing

Business Development

Inventory Control

Upselling

Payment Processing

Promotional support

Customer Needs Assessment

Contract Preparation

Product Sales

Retail loss prevention

Sales Development

Reliable and punctual

Retail merchandising expertise

Sales Goals Attainment

Complex Problem-Solving

Goal-Oriented

Energetic self-starter

Financial records analysis

Building rapport

Store Opening and Closing

Shipment Processing

Merchandising knowledge

Exceptional customer service

Sales expertise

Product Recommendations

Customer Service

Superb time management

Fraud Detection

Time Management

Teamwork and Collaboration

Problem-solving skills

Multi-tasking strength

Service-oriented

Conflict Resolution

Fitting room maintenance

Sales Strategies

Flexible Schedule

EXPERIENCE

Sales Associate / Camping World - Caldwell, ID 08/2023 - Current Demonstrated product features and benefits for customers' needs. Handled customer complaints in a professional manner. Developed promotional strategies to increase sales volume. M

Excels in customer relations building trust and control through examples of character and integrity. Assisted customers with product selection, sizing and styling. Greeted customers and provided exceptional customer service. Attended weekly team meetings to review performance goals and objectives. Upsold additional items based on customer interests and needs. Maintained cleanliness of store environment including floors, windows, displays. Maintained knowledge of current promotions, exchange guidelines, payment policies, and security practices. Arranged new merchandise with signage and appealing displays to encourage customer sales and move overstock items.

Sales Associate / Poulsbo RV - Fife, Washington 10/2018 - 06/2023 Demonstrated product features and benefits for customers' needs. Handled customer complaints in a professional manner. Developed promotional strategies to increase sales volume. Maintained up-to-date knowledge of store merchandise and policies. Assisted customers with product selection, sizing and styling. Provided accurate information about products, prices and services. Greeted customers and provided exceptional customer service. Attended weekly team meetings to review performance goals and objectives. Maintained cleanliness of store environment including floors, windows, displays. Maintained knowledge of current promotions, exchange guidelines, payment policies, and security practices. Sold various products by explaining unique features and educating customers on proper application or usage. Worked with fellow sales team members to achieve group targets. Store Manager / The Men's Wearhouse - Puyallup, Washington 08/1997 - 11/2017 Planned special promotions or discounts based on market trends. Updated POS system with new products and promotional offers. Recruited, trained and supervised new employees.

Monitored inventory levels and placed orders to restock shelves. Created weekly work schedules for store personnel. Organized promotional events to increase product awareness. Maintained accurate records of employee performance reviews. Managed daily banking activities such as deposits and withdrawals. Conducted daily store operations, including opening and closing procedures and cash handling. Established customer service standards and monitored staff compliance. Identified opportunities for cost savings through waste reduction initiatives. Ensured compliance with safety regulations and company policies. Assessed operational efficiency of the store's departments. Implemented efficient systems for tracking stock movement. Resolved customer complaints in a timely manner.

Developed strategies to maximize sales and profitability. Preserved product quality by maintaining stockrooms and disposing of damaged items. Exceeded team goals and resolved issues by sharing and implementing customer service initiatives. Balanced sales, reconciled cash and made bank deposits to facilitate opening and closing duties. Oversaw inventory management through cycle counts, audits and shrinkage control. Built customer confidence by actively listening to concerns and complaints and quickly resolving issues. Enhanced customer satisfaction and store operations through relationship building and daily problem-solving. Identified operational issues and implemented appropriate process improvements to promote workplace safety and productivity.

Managed inventory tracking and physical inventory counts to minimize loss. Generated repeat business by responding to customer concerns with friendly and knowledgeable service. Delivered excellent customer service and adhered to standard practices to maximize sales and minimize shrinkage.

Monitored employee performance and identified performance gaps for corrective action. Trained and mentored associates to teach daily tasks and procedures. Established store tactics and strategies to achieve operational performance and sales goals. Evaluated store performance and incorporated feedback to implement improvement plans. Updated and maintained store signage and displays. Prepared weekly schedules to verify proper floor coverage within fiscal guidelines. Strengthened work flow productivity by hiring, managing and developing top talent. Completed thorough opening, closing, and shift change functions to maintain operational standards each day. Showcased and built visually appealing displays and signs to encourage customers to buy specific products. Built relationships with key customers and stakeholders to grow business networks and locate new opportunities. Oversaw storewide merchandising benchmarks to maintain operational excellence. Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.

Formed and sustained strategic relationships with clients. Delegated work to staff, setting priorities and goals. Monitored inventory levels and placed new orders for merchandise to keep supply well-stocked. Coordinated and directed activities of businesses or departments concerning production, pricing and sales. Appraised inventory levels on frequent basis, ordering new merchandise to keep quantities well-stocked. Forecasted customer demand to set prices or credit terms for goods or services. Improved productivity initiatives, managing budgets and accounts, coordinating itinerary and scheduling appointments.

Prepared staff work schedules and assigned team members to specific duties. Implemented successful business strategies to increase revenue and target new markets. EDUCATION AND TRAINING

High School Diploma 06/1992

Pasco Senior High School - Pasco, WA

Associate of Applied Science: Business Communications Columbia Basin College - Pasco, WA

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