Loan Processor Claims Adjuster
Resume:
Octavio Zamora
Searching for a CAREER not just a “JOB”
**********@*****.***
Passionate and highly motivated individual who is dedicated to the success of the company. Seeking advancement where I can fully utilize my skills and abilities to help achieve company goals. I place the highest value in the relationship with the customer. My goal is to enhance the consumer experience while improving overall business performance/operations. Authorized to work in the US for any employer.
Work Experience
Housing Specialist
City of Phoenix/Quadel Consultants
Phoenix, AZ – Present Employer
Process Section 8 applications
Run Background check for Fraud Prevention, review for accuracy.
Auto Claims Adjuster
State Farm Insurance Co
Tempe, AZ Jan 2023 -April 2024
Investigate and determined coverage and liability.
Identified and addressed coverage concerns.
Analyzed information obtained to establish compliance for regulatory requirements and settlement value.
Provide constant support to members and business partners.
Sr. Loan Processor II
Network Capital Funding Corporation
Irvine, CA May 2019 to April 2022
Processed FHA, VA, USDA, conventional and None-QM Mortgage applications underwritten under Fannie Mae and Freddie Mac’s guidelines utilizing DU and FraudGuard*.
Constant communication with customer, UWs, LOs, title company and other 3rd parties involved Managed a pipeline of 60-80 applications with an average loan fundings of 45-55 applications per month.
Sr. Real Estate Loan Processor
GENPACT Mtg/USAA FSB
Irvine, CA February 2017 to May 2018
Maintain a pipeline of 30-35 loans • Processed Full Document and stream loans • Ran DU and/or LPA, FraudGuard* • Ordered the title commitment, appraisal, income document • Fulfilled underwriting conditions • Coordinate the title collaboration prior to closing and the appropriate signing with the necessary signing authority then, ensured loan disbursement.
Team Lead/Records Management
Rushmore Loan Management
Irvine, CA September 2012 to February 2017
Assist a team of 10 coordinators with Service Transfers • Image reconciliation (Origination/Servicing and collateral images) • HD/USB/flash drive extractions •
Octavio Zamora continued
Foreclosure Specialist/Collector III
US Bank Home Mortgage
Irvine, CA September 2010 to May 2012
In charge of the pre-sale of the foreclosure process • Providing legal documents such as document drawer, affidavits, declarations, notices, statements of review • Reviewed and approve notices of sale before recording and publication • Reviewed and approve the complaint before filing • Constant communication with trustees/attorneys, worked closely with the Bankruptcy department assisting with loans that were in Chapter 7,11 and 13 as well as in foreclosure.
AVP; Loan Fulfillment Manager
Bank of America Corporation October 2004 to September 2010
Manage a team of 15-25 Loan Processors • Managed team productivity including departmental goals • Provide daily routine coaching's tailored to individual associate needs • Provide associate performance counseling as • Primary contact responsible for all loan initiation process • Processed escalated files • Assisted with team performance • Responsible for driving process improvement; RESPA compliant, ensured credit policy, compliance, document drawer, legal and direct lending protocols were followed, approve loan documentation for underwriting review.
Awards and Recognition
Assistant Vice President (AVP) Bank of America Corporation
SIX SIGMA Green Belt certified
Education
High school diploma or GED in Accounting Santa Ana community College - Santa Ana, CA
Skills
Able to communicate courteously and professionally, oral and written • Have tact and patience to work with challenging and difficult situations • Self-starter; take initiative; ability to work independently • Ability to learn quickly and multitask; detail oriented • Ability to work in fast-paced environment • Fair Lending Regulations • Records Management • Escrow •Fraud prevention Process Improvement • Customer service •Underwriting • Banking • Administrative Experience • Management • Accounting, Underwriting • Team Management Credit Analysis • Office Management • Loan Officer Experience • Time management Analytical skills • Windows Documentation review • Project management • Sales • Account management • TILA • FNMA • Loan origination 10 key typing • Contracts • Employee relations (9 years)
Other Languages
Spanish
Expert Certifications and Licenses
Property and Casualty in the state of Florida
NMLS (SAFE) 2145513
Notary Public July 2022 to July 2026 Groups American Association of Notary Public July 2022 to Present
*Trademark
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