Business Development Project Management
Resume:
ESSENCE
WEST
E
W Dallas, Texas *****,
************@*****.***
PROFESSIONAL SUMMARY
Proficient Business-oriented individual offering administrative, accounting, and project management expertise. Maintain business standards with well-coordinated schedules and records—a service-oriented leader with a self-motivated approach to tackling routine and complex challenges. SKILLS
• Strategic Planning • Schedule development • Operations Management
• Business Development • Data Analytics • Effective Communication
• Business Administration
EXPERIENCE
Supervisor April 2023 - Current
Barcelona Wine Bar Dallas, TX
• Communicated team priorities by leading meetings and giving presentations.
• Monitored numerous employee activities and assigned tasks to cover demand.
• Delivered high quality training for new team members.
• Executed daily opening and closing procedures to company standard.
• Led teams through onboarding process for swift integration into daily operations.
• Tracked employee performance to determine areas of strength and improvement.
• Attended and contributed to regular managerial meetings.
• Worked hand-in-hand with cross-functional departments to maximize productivity and performance.
• Led weekly team meetings to discuss updates, progress, and address any concerns or issues. FOH Manager September 2023 - April 2024
Wagamama Dallas, Texas
• Kept restaurant operating properly by enforcing healthy code standards and staying on top of daily checklists. Delivered consistently positive experiences to guests by directly handling escalated issues and training staff to serve customers' needs.
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• Coordinated reservations and special event bookings for guests.
• Fostered positive relationships with vendors, suppliers, and local businesses. Contributed to business financial management and recordkeeping by consistently tracking employees' time and other costs.
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• Monitored cash handling practices, ensuring accuracy and security.
• Managed work of 32 + FOH staff, including monitoring performance and motivating excellence in every interaction.
• Organized team meetings to discuss menu changes or upcoming events. Front Desk Receptionist May 2022 - April 2023
The Lash Lounge Dallas, TX
• Delivered reliable customer service to guests upon arrival.
• Notified staff of arrivals and upcoming meeting times, maintaining appointment schedules.
• Greeted, assisted and directed visitors with professional attitude.
• Remained calm, resourceful, and proactive while resolving complex issues.
• Protected confidential guest and business information.
• Served as first point of contact for new visitors.
• Input data into job-related software for storage, retrieval and archiving.
• Fielded incoming telephone calls to answer questions, direct callers and take messages for staff.
• Verified guest payment and contact information.
• Collected payments for services and updated accounts to reflect new balances. EDUCATION
Bachelor of Science (B.S.) - Business Administration May 2023 Oklahoma Panhandle State University, Oklahoma
Associate in Science (A.S.) - Accounting May 2023
Oklahoma Panhandle State University, Oklahoma
LANGUAGE
Native
english
Conversational
spanish
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