Store Manager Customer Service
Resume:
*** * ******** *****, **** Raton FL *****
***********@*****.***
JEFF DIAMOND
OBJECTIVE
Dedicated professional with over thirty-two years of experience combining management and customer service expertise; providing informational support, determining guests’/ employees’ needs and responding appropriately. Using my customer service and managerial background, I’m looking to pursue my career as a Store Manager or above.
SKILLS & ABILITIES
Customer and Personal Service
Office Organization
Proficient in achieving sales targets
Honest, competent, creative and sales-driven professional
Efficient in handling multiple tasks
Excellent communication and interpersonal skills
EXPERIENCE
DOLLAR TREE – STORE MANAGER
2015- Present
Responsible for all store functions including opening, closing, ordering, freight processing, and development of store associates in operations and merchandising.
Protects and secures all company assets, including store cash.
Responsible for managing sales forecasting, work scheduling, payroll hours, productivity, and interviewing and hiring new employees.
Skilled multitasking while remaining professional and courteous in fast-paced environments.
Ensures that all employees have completed required up-to-date trainings.
Adheres to safety guideline policies.
CVS PHARMACY – STORE MANAGER
2006-2015
Performed essential administrative and labor management duties in order to ensure efficient day-to-day operations.
Filed paperwork, budget payroll, order store supplies, and analyzed sales numbers.
Supervision of 12 employees.
Interviewed potential employees, as well as ensuring proper training.
Thorough knowledge of planograms.
Ensured all employees follow and stay up to date on all safety and loss prevention guidelines.
Opened the store to ensure proper function of the work day, and closed the store to ensure for a successful open.
WALGREENS – ASSISTANT MANAGER
2001-2006
Under the direction of the Store Manager, supervised the operation of the store by working alternate schedules with the Store Manager, and assumed full management responsibility in the absence of the Store Manager.
Improved store sales, training and development of team members, and modeling and delivering a positive customer experience.
Offers feedback, training, coaching, and developed action plans for improvement on team members and as a team.
Supervises operation of the store opening/closing/ changing shifts.
Analyzed inventory trends and supervises inventory management, including ordering items and keeping stock, liquidating stock and leveraging company resources to avoid outs and overstock.
Reviews KPI’s daily and prepare to discuss with store manager and district manager.
EDUCATION
SHEEPSHEAD BAY HIGH SCHOOL - DIPLOMA
Graduated 1984
REFERENCES
FRANK SANCHEZ -
PAUL DRESLINKSKI – DISTRICT MANAGER ; DOLLAR TREE
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