Scrum Master Customer Service
Resume:
Address: **** ***** ********, ********** *** *V*, Canada Phone number: 343-***-****
Email address: *********@*****.***
Kayode Obayelu BSc, Dip,CSM
EDUCATION
Bayero University
Economics Bachelors of Science
Bayero University
Banking and Finance Diploma in Banking and Finance International Scrum Institute
07/2023
Certified Scrum Master
WORK
EXPERIENCE
NTT
2022 – 2024 OTTAWA, CANADA
Implemented and customized Salesforce CRM platform to meet company's specific business requirements, resulting in improved sales productivity and streamlined customer relationship management processes. Managed and maintained Salesforce database, ensuring data accuracy and integrity, as well as generating detailed reports and analytics to support decision-making and sales forecasting.
Collaborated with cross-functional teams to design and execute complex workflows, automating manual processes within Salesforce and increasing overall operational efficiency.
Provided comprehensive end-user training and support, empowering sales teams to effectively utilize Salesforce features, resulting in increased user adoption and proficiency.
Salesforce Specialist
NTT
2019 – 2022 OTTAWA, CANADA
Developed and implemented marketing strategies to drive online sales. Managed product listings and optimized search engine optimization (SEO) to improve organic search rankings and increase website traffic. Collaborated with cross-functional teams to create and execute email marketing campaigns, resulting in an increase in customer engagement and repeat purchases.
Conducted market research and competitor analysis to identify trends and opportunities, leading to the introduction of new product lines and a growth in customer base.
Ecommerce Specialist
NTT
2019 – 2020 OTTAWA, CANADA
Resolved customer inquiries and concerns promptly and effectively, resulting in a 95% customer satisfaction rate.
Provided exceptional customer service by actively listening to customers, identifying their needs, and offering appropriate solutions. Managed a high volume of incoming calls, averaging 50+ calls per day, while maintaining a professional and friendly demeanor.
Collaborated with cross-functional teams to escalate and resolve complex customer issues, ensuring timely resolution and customer retention. Customer care agent
WORK
EXPERIENCE
Federal Ministry Of Youth and Sports
Implemented and facilitated engaging youth development programs, including workshops and activities, fostering personal growth and leadership skills among participants.
Collaborated with community organizations, schools, and volunteers to create and maintain partnerships that supported the overall development and well- being of at-risk youth.
Developed and delivered comprehensive training sessions, equipping staff and volunteers with the necessary tools and strategies to effectively engage and mentor youth.
Evaluated program outcomes and conducted assessments to measure the impact of youth development initiatives, identifying areas for improvement and implementing targeted solutions for enhanced results. Youth Development Officer
Gtbank
Led daily operations for a team of 10 banking professionals, ensuring efficient and accurate processing of customer transactions, resulting in increased customer satisfaction and retention.
Developed and implemented comprehensive training programs to improve staff productivity and proficiency in banking operations, resulting in a 20% increase in operational efficiency.
Analyzed and assessed operational risks, implementing robust control measures to mitigate potential risks and maintain compliance with regulatory requirements.
Collaborated with cross-functional teams to streamline processes and enhance operational effectiveness, resulting in a 15% reduction in processing time for customer requests.
Banking Operation Officer
SKILLS Team leadership Risk management
Stakeholder
communication
Project planning
VOLUNTEERING
Canada Revunue Service
02/2021 – 05/2021 GATINEAU, CANADA
Tax Assistance Volunteer Program
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