Data Entry Customer Service
Resume:
JUANITA R. VASQUEZ
San Antonio, TX 78221
*******.*********@*****.***
SUMMARY
Administrative Support Professional offering versatile office management skills and proficiency in Microsoft Office programs. Strong planner and problem solver who readily adapts to change; works independently and exceeds expectations. Able to juggle multiple priorities and meet tight deadlines without compromising quality. Experienced in out-patient customer care, medical records, and custodial work. Bilingual, English & Spanish (speak, read, and write).
Skills and Experience
Office Management
Insurance Verifications
Records Management
MS Word, Excel, PowerPoint
Database Administration
MS Access, Project, Outlook
Event Management
MS Publisher, Windows, FileMaker Pro
Executive Support/Calendaring
Data Entry, 40WPM, 10 Key by Touch
Travel Coordination
Team Lead, Co-Worker Training
Customer Service
Handle Confidential Information
Front Desk Reception
Attention to Detail/Accuracy
PROFESSIONAL EXPERIENCE
ADMINISTRATIVE SUPPORT
Handled multifaceted clerical tasks as the assistant to the registrar and admissions offices including data entry, filing, records management and billing.
Coordinated travel arrangements, maintained database and ensured the delivery of premium service to students.
Quickly became a trusted assistant known for “can-do” attitude, flexibility and high quality work.
Communicated effectively with multiple departments. Established strong relationships to gain support and effectively achieve results.
Entrusted to manage office in the supervisor’s absence. Provided timely, courteous and knowledgeable response to information requests; screened and transferred calls.
Co-developed comprehensive, training manual that enabled faster ramp-up for newly hired support staff.
Earned excellent marks on performance reviews, with citations for excellence in areas including work volume, accuracy and quality; ability to learn and master new concepts; positive work ethic; and commitment to providing unsurpassed service.
Respected builder and leader of customer-focused teams; instill a shared, enthusiastic commitment to customer service as a key driver of company goal attainment. Lead by example and ensure the execution of all safety, security, quality and operations policies.
OUTPATIENT CUSTOMER SERVICE/MEDICAL RECORDS
Created, filed, and maintained patient folders; labeled and numbered folders, pulled and filed medical records and transcriptions, printed incomplete documents for doctor’s signature.
Answered phones, faxed documents, sent out medical files to other clinics as requested.
Scheduled and re-scheduled doctor’s appointments for walk in patients and by phone.
Prepared for patient office visits by obtaining medical files and assisted with patient prescription requests, gathering the necessary information from patients.
Assisted as a team leader in the absence of supervisor and manager; trained new employees and assisted at other clinics when needed.
CUSTODIAL WORKER/TEAM LEAD
Supervised housekeepers including scheduling, work assignments, and post cleaning inspections ensuring clean and orderly guest residences.
Briefed housekeepers on safe chemical use and handling; ensured correct use of safety equipment.
Identified and reported maintenance issues, property damage, and safety hazards.
Communicated directly with guests, promptly responding to guest needs and presenting upbeat, positive attitude; maintained confidentiality and privacy of guests.
Contributed to team efforts, assisting co-workers in completing work assignments.
Prepared facilities for annual inspections ensuring adherence to quality standards.
Cleaned and maintained patient rooms and administration offices including sweeping, mopping, dusting, vacuuming, and buffing floors.
WORK HISTORY
Well Med
check in check out March 2016-current
SOUTH ALAMO MEDICAL GROUP, San Antonio, TX April 2011- March 2016
Medical Records/ Admit-Dismissal Clerk
BROOKS CITY BASE, San Antonio, TX Jan 2010-Jan 2011
Custodian/Team Lead
UNIVERSITY HEALTH SYSTEM, San Antonio, TX Sep 1993-Jun 2009
Admin Support/Customer Service Representative/Outpatient/Medical Records
EDUCATION
(Certificate Name), CBM Business School, San Antonio, TX
Relevant Courses: Project Management for Executive Assistants, MS Office for Professional Staff,
Electronic Presentations for Business Professionals, Keyboarding and Document Formatting,
Communication Skills for Executive Assistants, Finance for the Non-Financial Manager,
Professional Office Procedures
Graduate, Southside High School, San Antonio, TX
TRAINING AND CERTIFICATION
Annual Training: Chemical Safety, Driver Safety, Fire Safety, Ladder Safety,
Slips, Trips, and Falls Safety, Back Safety, Bloodborne Pathogens
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