Office Manager Customer Service

Barbara “Barbi” Thomson

407-***-**** Kilgore, Texas ****************@*****.***

OFFICE MANAGER BOOKKEEPER CLERICAL ADMINISTRATOR

PROFESIONAL SUMMARY

Results-driven and detail-oriented Office Manager with a comprehensive background in store and office management. Specializing in multi-site operations, lease management, bookkeeping, and team leadership. Bring a proven track record of achieving substantial revenue growth, elevating resident retention, and optimizing operational efficiency. Recognized for driving strategic initiatives that enhance organizational effectiveness and foster a positive working environment.

PROFESSIONAL SKILLS

Operations management

Financial Acumen

Customer Service Excellence

Conflict Resolution

Bookkeeping/AR/AP

Excellent Communication Skills

Customer Relations and Retention

Team Building and Leadership

Strategic Planning and Execution

Adaptability to Fast-paced Environments

PROFESSIONAL EXPERIENCE

Larry’s Interiors – Kilgore, TX June 2024 - Present

BOOKKEEPER

Record daily financial transactions, purchases, expenses, sales revenue, invoices and payments.

Collect, organize and store financial records, such as cash flow statements, reconciliation statements, and profit and loss statements.

Processing payroll, collecting debts, making payments and handling bank deposits.

Cardinal Corner – Kilgore, TX May 2021 – May2024

STORE MANAGER

Lead new store launches and set up, including securing vendor and supplier contracts.

Spearhead recruitment initiatives, while maintaining meticulous employee records and ensuring compliance with certification requirements.

Oversee inventory management from ordering stock to updating pricing in the point-of-sale system.

Deliver exceptional store experience by operating the point-of-sale system (POS), maintaining cleanliness, and prioritizing superior customer service.

Efficiently handle all financial responsibilities, such as payroll, bank deposits, including monitoring and recording fuel levels, processing vendor payments, managing charge accounts, and coordinating monthly financial reports with accounting.

Reserve at Spring Creek – Richardson, TX Aug 2020 –May 2021

COMMUNITY MANAGER

Oversaw a community of 456 units and maintaining budgeted occupancy and increased renewal capture ratio by 12%.

Spearhead the hiring and training 9 new employees for a new acquisition

Managed capital projects and renovations including but not limited to, collecting quotes for proposed projects and maintaining contracts and scheduling of projects.

Fostered service-centric community environment and enhanced brand presence via online and social media platforms.

Lead and participate in daily ROCK IT Stand Up Meetings and upheld organization’s core values and championed training initiatives as Regional Bell Buddy.

Bell Stonebriar – Frisco, TX Sep 2017 –Aug 2020

COMMUNITY MANAGER

Successfully managed a community of 208 units.

Delivered substantial growth key metrics:

oIncrease YTD revenue by 4.11%.

oEnhanced the Net Operating Income (NOI) by 7.9%.

oAchieved 27.6% annual savings in capital expenses.

Championed resident retention, elevating renewal capture ratio by 14% and reducing turnover by 21.6%

Prioritized digital branding, boosting online presence through effective social media and ORM management.

Managed capital projects and renovations including but not limited to, collecting quotes for proposed projects and maintaining contracts and scheduling of projects.

Fostered service-centric community environment and enhanced brand presence via online and social media platforms.

Lead and participate in daily ROCK IT Stand Up Meetings and upheld organization’s core values and championed training initiatives as Regional Bell Buddy.

Bell Timacuan – Lake Mary, FL Mar 2012 – Sep 2017

COMMUNITY MANAGER

Drove financial growth by increasing revenue by 2.08% and improving NOI by 3.91% for a 310 unit-community, while achieving a 2.84% average decrease in yearly expenses.

Demonstrated adeptness in fiscal management: developed community budged, adjusted unit prices based on market trends, and maintained a robust 68% renewal capture ratio.

Spearhead property enhancements through comprehensive interior and exterior renovations, and diligently managed bids and capital projects.

Lead a team of eight, emphasizing regular trainings, weekly coordination with leasing and maintenance staff, and ensuring unparalleled resident service.

Enhanced community value by conducting monthly marketing reviews, facilitating due diligence for new acquisitions, and actively mentoring new managers through the Bell Buddy program.

EDUCATION

School Diploma – Oviedo High School, Oviedo, FL

OTHER SKILLS

Microsoft office proficiency: Outlook, Word, Excel

ERP: Yardi Voyager, Rent Roll, Yield Star, LRO, CRM

Other software: OneSite, Velocity, Crossfire, Leasing and Rents

Passport (Gilbarco) point of sale (POS) and QuickBooks Online

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