Cyber Security Customer Experience and Telecom Veteran - LT focused on

STEPHEN N. ROBINSON Yorba Linda California 714-***-****

*******.**********@*****.***

https://www.linkedin.com/in/snrobinson

Technology New Business Executive and Leader – A proven experienced technology leader with sales, products and or services or managed services to provide customer experience, cyber security operations, for enterprises to enable performance driven sustainable growth. Leveraging a seasoned, and proven approach, leveraging best practice, processes, innovations, and advanced thought leadership. Delivers cost and business focused solutions on time, defect free every time.

Strategic Business Unit (SBU) expert in Sales Leadership, building practices through collaborations, and your workforce. Cross staff to BPO to 1099 for planned growth, aligned with revenue targets. Executive seasoned with 25 Years of CC, UC, and Anything as a service (AAAS) including workflow, KPI, Selling process, and WFM optimization. o Executive leadership, Strategic Planning, and mentoring. o Business to IT Tactical Alignment initiator with transparency and tactical with cross functional teams. o Sales and Practice Creation, mentoring, care and feeding for predictable ARR. o Adaptive strategist, collaborator, and optimist. o Tech Stack - Cloud, Cloudification, Hybrid, AI, and API Guru. o Cyber Security Framework – PEN, NIST, HITRUST, GRC, PCI, HIPA, SOC 2. o Blockchain, token and global API middleware development leader with international experience in EMEA, APAC, and LATAM.

o 30 years of technology experience leadership with vertical focus in CIO Advisory Services, Aerospace, Fintech (Fredie and Salie Mae, Gaming and Gaming Manufacturing (IGT), Healthcare (EPIC), Hospitality

(Opera/HMS/LMS), and Retail Services (POS system in inventory Blue Denim). o Experience with M&A, BA, SME assignment and leadership, system costing methodologies, Risk Assessment, Management with or without BPO or Managed Services. PROFESSIONAL EXPERIENCE (EXECUTIVE LEVEL-BUSINESS SALES AND CHANNEL DEVELOPMENT) HMCThree – CRO and Sr VP of Business Development 3/2020 – Present o In Collaboration with the CEO built a strategic partnership providing consulting services for ISV’s. o Spearheaded all LGD and Sales Activities, Subcontractors and individual contributors and increased revenue by 60% in 2023. Sales Executive for a national team of vertically focused sales consultants. o Lead the product development and manager roles, to extrapolate that vision to SBU goals. o Built an international API team with locations in APAC, EMEA, and LATAM. o Consulting services: Technology, Startup, PE & VC firms, Mortgage and Finance/Fintech, Hospitality, BPO and Contact Center optimization, Medical and Healthcare. o Collaborating with business and corporate functions across HMC3 and acquiring companies to ensure a smooth and seamless end-to-end M&A experience.

TEAM Special Order Systems – VP of Sales and Services 11/2018 - 2/2020 o Contact Center and managed services for key strategic accounts including Thunder Valley Casino and Resort, State of California, and Trader Joes.

o Managed ISV’s and OEM relationships including Cisco, Genesys, Meraki, and Microsoft. o Managed the Sales Team, including – Marketing and campaign management and all revenue tracking. Stephen Robinson - 714-***-**** *******.**********@*****.*** 2

Avantpoint, LLC – President/Co-Founder 3/2014 – 11/2018 A boutique CX experience organization focused on off the shelf or custom Genesys and Cisco Infrastructure solutions. Co-founder and President, which bootstrapped and sold $5m in products and services at 34% EBITA. Lead the product development and manager roles, to extrapolate that vision to strategic business unit goals. Co-Managed the executive team goals, to regionalize and verticalize the company, with innovative IP driven products, and other API and development services for Fintech, using Freddie Mac, Fannie Mae, Black Knight with Encompass and Empower for blended and optimized LOS and other mortgage solutions. o Startup architect with four investors. Round one to funding. Recruiting and leading a high-performance product technology team with FTE, contracted, and offshore resources. o Purchased a VAR for licensing and services contracts to develop and launch the Genesys practice. o Leading the enterprise sales and marketing effort by leveraging deep industry contacts. o Creating a secure IT Stack for internal operations. Developed SOCS and PCI Compliance plan. Integrated Access Solutions – VP of Operations 6/2010 – 2/2014 o Led Operation and Professional services teams.

o Sold and developed enterprise projects to support the company’s communication sales pipeline. o Assisted in the definition and enablement of OMNI channels communications for the operation. o Relocation lead - including all data service migrations, office lease, TI’s and company branding collateral. o Initiated a home office work environment with rotating sales, service, and leadership roles. Altivon, LLC (TTEC) – Director of Sales 9/2008 – 5/2010 o Regional Startup of remote satellite office as VAR for Interactive Intelligence. o Sales of $1.0M in revenue during first year, built on a self-created funnel of $5M. o Forecast development, management, and definition of Engagement Management team. ININ Genesys – Global Director of Engagement Management 4/2007 – 5/2008 o A worldwide contact center cloud software company - Global Director of Engagement Management. Held a $15,000,000 Quota with P/L responsibilities. o Responsible for the development, management, of the global Engagement Management team o Advanced Vendor Specific Objective Evidence (AVSOE) revenue recognition in association with sales. Alliance Systems/Unicom Engineering – VP of Global Services 4/2001 - 4/2007 o Increased team revenue from $700k to $4.5M in 5 years. o Supervised a national support team reducing incident count and AHT by 80%. o Developed & maintained an ISO: TL9001 quality measurement for all aspects of services delivery. o Beta Team lead for the Intel-Microsoft Office OCS Server (OCS, LCS, Lync, Skype and now Teams). o Developed relationships to serve the ISV/OEM market, including marketing collateral. Stevens Communications – Director or PSO 9/1999 – 3/2001 Pacific Life Insurance Company – Senior Network Engineer 9/1991 – 8/1999 Hughes Aircraft Company – Programmer Admin and Audit (Top Secret Clearance) 6/1984 - 6/1989 FORMAL EDUCATION, ASSOCIATIONS AND CERTIFICATIONS

BS, California State University Long Beach, and Alumni Association.

Certifications include ISO Quality, Agile, Scrum, with Advanced Technical Project Management. Engineering and sales certifications include LOMA, Microsoft, Nortel/Bay, Cisco, Genesys, Audio Codes.

Associations include ININ Alumni Network, Sandler Presidents Club, Knights of Columbus, Building Industry Association (BIA), SOCAL, CCNG, CCNP and LOMA.