Customer Service Data Entry
Resume:
Sandy Ratana
Self motivated, fast learner, fun, strong work ethic, punctual, ready to work
Santa Ana, CA 92701
***************@*******.***
Seeking Monday through Friday employment in a professional fun work environment where team work, office skills, growth and strong work ethic will contribute to the company success . Willing to relocate to: Tustin, CA - Westminster, CO - Fountain Valley, CA Authorized to work in the US for any employer
Work Experience
Leasing Consultant
A&M Property Management-Westminster, CA
June 2024 to Present
• Provide great customer service
• Maintain communication with prospective tenants
• Provide tours of properties, amenities and the surrounding community to prospective tenants
• Respond to maintenance requests/work orders from tenants
• Resolve tenant complaints in a timely manner
• Establish positive relationships with tenants
• Prepare lease documents and ensure all accuracy of paperwork
• Collect security deposits and other fees associated with the lease
• Generate lease and lease renewals
• Respond to prospective tenants via email or telephone
• Excellent phone etiquette
• Strong communication/strong attention to detail
• Navigate internet
• Microsoft excel/ google sheets
Uber Eats Driver
Uber-Orange, CA
Present
Working until I find a full time job
Hair Stylist/Receptionist
Sport Clips-Long Beach, CA
June 2023 to February 2024
1. Greet guest in a professional manner
2. Strong communication and strong attention to detail 3. Build rapport with guest while cutting hair
4. Educate guest on products and services
5. Minor cash handling and administration duties (checking clients in computer system) 6. Strong team work
7. Strong time management
8. Minor administration work
9. Cash handling
10. Enter customers data in computer
11. Answer heavy incoming calls & book appointments in a friendly professional manner 12. Book clients through Zenoti software
13. Strong customer service
14. Handle children bad behavior
15. Lift boxes 20lbs or more
16. Strong organization skill
Hair Stylist/Receptionist
Supercuts-Anaheim, CA
April 2016 to February 2023
• Deliver excellent customer service
• Stand long periods
• Enter new customer in CRM database system / operate POS system
• Answer heavy inbound calls & book appointments
• Promote and sell new products
• Must maintain a clean sanitized work environment
• Work independently or as a team
• Cash handling
• handle guest direct complaints in professional manner
• Strong attention to detail
• professional phone etiquette
• Lifting boxes 10-20 lb
• Cut/color hair & educate clients on products /services
• Multi task
• Keep salon clean at all times
• Team work
• Inventory control
• Basic data entry for new clients & products
• Answer heavy inbound calls and greet customers in a friendly professional manner
• Minor data entry (input customers information in Supercuts software) Cosmetologist
MASTERCUTS AND REGIS SALON-West Covina, CA
May 2015 to April 2017
1. Greet every guest in a professional friendly manner 2. handle guest hair concerns
3. Strong attention to detail
4. Keep professional phone etiquette while booking appointments over the phone 5. Keep up with the latest hair trends &techniques 6. Engage with client directly to create a satisfied image . 7. Educate & sell client on new products and services in at an appropriate time 8. Excellent customer support
9. Work independently or as a team
10. Stand long periods at a time
11. Lift boxes 10-20lbs
12. Basic data entry in CRM
Sales Associate
Armani Exchange-Cerritos, CA
March 2013 to September 2014
• Greet every customer in a professional manner
• Promote new items & products
• Meet monthly sales goal
• Build rapport with customers
• Handle direct customer complaints
• Restock items
• Keep store clean at all times
• Keep track of inventory
• Strong attention to detail
• Strong communication skills
• Team work
• Input client database in CRM
Medical Office Assistant
Westhill Surgery Center-West Hills, CA
March 2010 to May 2012
• Overseeing clerical tasks, such as sorting and sending mail/Email
• Keeping an inventory of office supplies and ordering new materials as needed
• Maintaining files
• Welcoming visitors
• Answering phone calls/confirm appointments via email or phone
• Taking and delivering messages
• Schedule patients through EMS (electronic medical software)
• Ensuring the office runs smoothly
• Scheduling meetings
• Strong communication skills, strong attention to detail, strong organization skills
• Team work
• Great hospitality & customer service
• Help set up operating room
Education
Career Academy of Beauty - Garden Grove, CA
January 2014 to January 2015
Career Colleges of America - South Gate, CA
February 2011 to April 2013
Wilson High School - Long Beach, CA
January 2001 to December 2005
Skills
• Customer Service Skills (10+ years)
• Strong verbal communication skills (10+ years)
• Typing (Less than 1 year)
• Guest Relations Experience
• Cash Handling
• Retail Sales
• Front Desk Receptionist (4 years)
• Telephone Etiquette skills (10+ years)
• Packaging (2 years)
• Heavy lifting (10+ years)
• Basic math (10+ years)
• Upselling
• CRM Software
• Guest Services
• POS (10+ years)
• Basic Office Administration (10+ years)
• Medical terminology (2 years)
• Internet Navigation (10+ years)
• Time Management
• Communication skills (10+ years)
• Organizational skills (10+ years)
• Data entry (7 years)
• Microsoft Excel (3 years)
• Digital marketing (3 years)
• Cleaning Experience
• Microsoft Office
• Front desk
• Cash handling
• Cash register
• Medical terminology
• Cooking
• Childcare
• Heavy lifting
• care taker (5 years)
• Administrative experience
• Office experience
• Data entry
• Computer Skills
• Appointment scheduling (10+ years)
• Phone etiquette
• Medical receptionist
• Google Docs (2 years)
• Microsoft Word (Less than 1 year)
• Microsoft Office (Less than 1 year)
• Spreadsheets (3 years)
• Childhood development (4 years)
• Hair styling
• Cosmetology
• Hair coloring
• Google Docs (4 years)
Certifications and Licenses
Cosmetology License
CDL
Driver's License
January 2007 to January 2026
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