Business Development Customer Service

MICHAEL MCDONOUGH

** *** ******* *****, ************, VA 22968 / 434-***-**** / ********@*****.***

Professional Summary

Strategic Sales Professional with expertise in customer service, networking, account retention and profit growth developed with over 30 years experience. Self motivated leader with a demonstrated ability to efficiently multi-task, expand partnerships and territory, drive new products, and execute inventory control initiatives and pricing models. Seeking to apply a background in successful team building and development to a Sales Representative or District Manager position with a progressive, consumer product based organization.

Areas of Expertise

Sales and Marketing Management Business Development and Planning

Product and Merchandising Management Budget and Finance

Staff Development and Team Leadership Project Management

Work History

Sales Specialist/Department Manager 2007 - Current

Lowe’s Companies, Inc Ruckersville, VA

Responsible for all appliance sales. Has led the entire store in sales and achieved as high as fifth place in the entire sales market within the last year. Responsible for all sales marketing staff and training. Department manager in tools and hardware.

Vice President of Sales 2004 - 2007

Wallace Medical Waste Mt. Vernon, OH

Managed business development initiatives. Created benefit-oriented presentations of entire waste management systems based on healthcare facilities needs. Systems included general waste, regulated medical waste, and all recyclable materials. Implemented training of all employees on operation of all equipment and regulatory requirements. Provided 24 hour support to assist customers with any operational concerns.

Area Manager 1984 - 2004 Aramark ServiceMaster Facilities Services

University of Maryland and Trauma Center, Yale University Medical Center, and the University of Virginia Medical Center. Optimized operations for each academic medical center of 2M square feet per facility with over 250 personnel and revenues of $8M at each facility. Responsible for housekeeping, laundry, linen, materials distribution, patient transportation, specimen and pharmaceutical transport, plant operations and maintenance, preventive maintenance program. Regulated medical waste onsite treatment and disposal. Received Marion E Wade Award of Excellence, ServiceMaster’s Top Leadership Award in 1984 and in 2000.

Education

Business Administration and Management Old Dominion University, Norfolk, VA

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