Account Manager Customer Relations
Resume:
James J. LaChance
** ****** ******, *********, ** 03867
*******************@*****.***
OBJECTIVE: A challenging position in management that will allow me to use my skills in a team environment PROFILE:
● Experience in sales, account management, product distribution, inventory management, and customer relations
● Recognized for excellent communication skills with customers, vendors and colleagues
● Knowledgeable in general building maintenance, repair, and construction, including heavy equipment
● Multi-talented and resourceful with strong organization and problem-solving skills
● Salesforce, MS Office (Word, Outlook PowerPoint, Excel, Power BI) PROFESSIONAL EXPERIENCE:
Ecolab, Inc.: Eagan, MN Territory Representative 2021 – 2024
● Set up and managed new accounts in the hospitality and foodservice industries in the Seacoast NH area
● Provided recommendations with comprehensive chemical products and programs
● Managed leases for equipment and partnerships with distributor reps
● Safety officer for local team
Shamrock Services: Somersworth, NH Independent Contractor 2004 – 2021
● Managed the maintenance of 8 Dunkin Donuts facilities, including grounds and corporate office building
● Owned and operated a Commercial/Residential maintenance and remodeling company, including snow removal
● Performed construction work, installation, maintenance and repairs under local code enforcement
● Coordinated materials and equipment with suppliers for delivery and set up for specific jobs
● Managed and oversaw job projects including crew management, materials, equipment and overall job satisfaction Cocheco Falls Asset Management: Dover, NH Regional Sales Representative 1996 – 2005
● Assisted large and small businesses with funding for purchases of commercial equipment
● Generated new business through the option of leasing over outright purchasing
● Maintained existing accounts by providing creative financing options
● Collaborated with surrounding vendors to assist them sell new and used equipment John Deere: New England Regional Field Trainer 2004 – 2005
● Managed relationship between eleven dealers and thirty on retailers
● Provided product knowledge training to all levels of retail staff
● Assisted in the coordination of pre-delivery inspection between dealer and retailer
● Performed weekly demonstrations for customers at multiple locations State Chemical: Maine/New Hampshire Regional Account Manager 2002-2003
● Provided sales and service to existing accounts as well as self-generated new business
● Managed existing accounts to sell complete line of industrial products to suit their needs
● Corresponded with supervisors and decision makers to provide cost-effective solutions
● Installed and serviced corresponding equipment along with product training and proper procedures for product use ADT Security Services: New Hampshire Commercial Sales Account Manager 2001-2002
● Secured packaged sales and upgrades to new ADT Small Business customers
● Identify prospects using creative lead generating techniques
● Sold security solutions within an assigned territory
● Performed sales presentations and proposals to prospects highlighting key product and service advantages Pepsi Cola Company: Portsmouth, NH Customer Service Representative 1999-2001
● Managed product distribution for the greater Seacoast area
● Interacted with high-level decision makers (e.g. Walmart, Shaw’s, Hannaford’s)
● Delivered and distributed products to designated accounts
● Implemented new products and programs by integrating point of sale material and incremental displays
● Presented strategic retail programs
● Generated new business and maintained customer satisfaction after completion of product delivery CERTIFICATIONS:
● CDL-A Commercial Driver’s License. State of NH with Tank Endorsement
● Medical Examiner’s Certificate
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