Customer Service Data Entry

Stacey-Ann Mitchell

Address: North York, ON, M*N 1K4

Email: ******************@*****.***

Tel: 437-***-****

OBJECTIVE

To secure an administrative position where my extensive customer service and insurance experience, along with my skills in communication, problem-solving, and team collaboration, can be effectively utilized to contribute to organizational success. SUMMARY OF SKILLS

● Over 5 years of experience in customer service and insurance.

● Excellent communication, active listening, and attention to detail.

● Strong time management, dependability, and problem-solving abilities.

● Proficient in client relations, persuasion, and software implementation.

● Self-motivated, proactive, adaptable, and analytical thinker.

● Ability to multitask, meet deadlines, and work efficiently in fast-paced environments.

● Empathetic, resilient, and a strong team player.

● Basic computer skills including MS Word, PowerPoint, Outlook, and SharePoint. PROFESSIONAL EXPERIENCE

Volunteer Supervisor

Beverly Heights Middle School, North York, ON

2022 - Present

● Supervised and ensured the safety and well-being of children during school trips, contributing to a 100% safety record.

● Assisted with serving lunch and classroom activities, improving student engagement by 20%.

● Participated in the parent council to connect with administrative staff and teachers, facilitating a better understanding of school functionalities within 3 months.

Technical Assistant

BCMG Insurance Brokers Ltd, Kingston, Jamaica

2021 - 2022

● Implemented new business and policy renewals, achieving 90% accuracy in data entry within 2 months.

● Provided technical assistance in person and virtually, resolving 95% of technical issues within 24 hours.

● Achieved a monthly retention target of over 85% for client accounts consistently over 12 months.

● Managed various insurance projects including brokerage, certificates, policies, and endorsements, completing them within 6 months. Assistant Language Instructor

Interac Japan

2020 - 2021

● Taught English as a second language to elementary and junior high school students, increasing student participation by 30% within 3 months.

● Created worksheets and games to enhance learning, resulting in a 25% improvement in student test scores.

● Collaborated with homeroom teachers to support educational success, contributing to a 15% increase in classroom efficiency. Data Entry Clerk

MGI Insurance Brokers, Kingston, Jamaica

2019 - 2020

● Completed a three-month project to clear transaction backlog, achieving 100% accuracy in data entry.

● Processed various transactions efficiently, reducing backlog by 90% within 3 months.

Broking Assistant

Allied Insurance Brokers, Kingston, Jamaica

2018 - 2019

● Managed client accounts and assisted in achieving monthly targets, maintaining a 95% client satisfaction rate.

● Maintained up-to-date knowledge of internal procedures and compliance, ensuring 100% compliance with regulations.

Underwriting/Senior Customer Service Associate

General Accident Insurance Company Limited, Kingston, Jamaica 2008 - 2018

● Provided training for staff, brokers, and clients on insurance products, resulting in a 20% increase in policy sales within 6 months.

● Assisted in developing underwriting software, contributing to a 30% reduction in processing time.

● Entered data accurately into company systems, achieving a 99% accuracy rate over 3 years.

● Produced management reports and supervised staff, improving team productivity by 25%.

EDUCATION

Bachelor's Degree in Business Administration with emphasis on records management University of Technology, Jamaica

2015 - 2019

Diploma in Certified Insurance Technician

College of Insurance and Professional Studies

2016

Competency Certificate in Customer Service

Heart Trust NTA, Portmore, Jamaica

2006

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