Customer Service Representative
Resume:
Trudy McKenzie
Customer Service Agent
La Crosse, WI 54601
*************@*****.***
To obtain a customer service representative position where my communication skills and problem- solving abilities can be utilized to provide exceptional customer service. Authorized to work in the US for any employer
Work Experience
Cashier
Casey's - Des Moines, IA
April 2023 to Present
• Handled cash, debit, and credit transactions for customers
• Maintained a clean and organized store environment
• Stocked inventory and rotated products to ensure freshness
• Managed customer complaints and resolved issues in a timely and professional manner
• Operated gas pumps and assisted customers with fueling their vehicles
• Provided exceptional customer service by greeting customers, answering questions, and making recommendations
• Assisted with opening and closing procedures, including cash register reconciliation and store security checks
• Consistently met and exceeded performance goals for sales and customer satisfaction. Customer Service Representative
Centene - Des Moines, IA
July 2019 to Present
• Respond to customer inquiries regarding healthcare policies, claims, and billing in a timely and professional manner
• Assist customers with the enrollment process and provide guidance on policy benefits and coverage
• Collaborate with internal departments to resolve customer issues and ensure customer satisfaction
• Maintain accurate customer records and documentation
• Consistently meet and exceed performance goals for customer satisfaction and call resolution CNA - Certified Nursing Assistant
Bickford Living Community - Des Moines, IA
July 2015 to March 2017
• Assisted patients with activities of daily living such as bathing, dressing, and grooming
• Monitored and recorded vital signs, intake and output, and other patient data as required
• Assisted with mobility and transferring patients safely using proper lifting techniques
• Provided emotional support and comfort to patients and their families
• Assisted with patient activities and exercises to promote physical and mental well-being
• Maintained a clean and safe environment for patients and staff
• Collaborated with healthcare team members to provide quality patient care
• Completed required documentation accurately and in a timely manner
• Participated in ongoing education and training to maintain certification and enhance skills. Education
High school or equivalent in General Studies
Odebolt-Arthur High School - Ida Grove, IA
September 1990 to May 1994
Skills
• Call Center
• Customer Service
• Customer Support
• Customer Care
• Cashiering
• Customer service
• Home health
• Cleaning
• Caregiving
• Microsoft Excel
• Microsoft Office
• English
Certifications and Licenses
Driver's License
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