Capacity Building Product Development
Resume:
Ansam Ousama Malkawi
Personal Contacts
• LinkedIn: linkedin.com/in/ansam-ousama-malkawi-baab6a172
• Email: *****.*******@*******.***
Professional Summary
A seasoned leader and consultant with over 25 years of experience in tourism product development, strategic planning, institutional development, capacity building, and gender inclusion. Demonstrated expertise in delivering training and awareness sessions, and small and micro-enterprise development. Recently served as the Minister’s Commissioner at the Ministry of Investment, focusing on creating investment opportunities for the tourism sector. Prior experience includes advisory roles “Advisor to the minister” at the Ministry of Tourism and Antiquities, enhancing skills in management, consulting and in direct engagement with international organizations and institutions. Currently, as Assessor I provided consultancy and guidance for the organizations for “Government Excellence Award” in Qatar.
Professional Experience
• Assessor - Organization Development Consultant – at Averroes Business Advisory (2023) Qatar Government Excellence Award-1st Cycle, Qatar
• Ministry of Tourism and Antiquities (1999- 2024)
• Commissioner of the Minister of Tourism and Antiquities (MOTA) at the Ministry of Investment (MOIN) 2022–2024, Amman, Jordan
• Adviser for the Minister of Tourism at (MOTA) -2013 – 2022, Jordan
• Director of Communications and International Relations at (MOTA) 2020 – 2022
- Amman, Jordan
• Director of Institutional Development at (MOTA) 2019 – 2021, Jordan
• Director of Business Development and Communication at Museum of Jordan - 2012–2013, Amman, Jordan
• Director of Workforce Development and Capacity Building at (MOTA) 2010-2012, Jordan
• Spokesperson, Director of Tourism Activities and Affairs, Tourism Directorate. Balqa’ Governorate, Tourism Directorate- Jerash Governorate, Manager of Handicrafts Shops - Jerash Governorate, Liaison officer with the Department of Antiquities and Minister Office at (MOTA) - 1999-2010
Freelance Consultant and Trainer
• Assessor - Organization Development Consultant – at Averroes Business Advisory -2023 Doha, Qatar
• Assessor - Organization Development Consultant – at King Abdullah II Award for Excellence in Government-Amman, Jordan
• Trainer - at Institute of Public Administration – 2024, Amman, Jordan Responsibilities, Duties
• Consultant
• Excellence portfolio
• Assessor at Governmental Awards – Jordan and Qatar
• Team leader to apply for Excellence Awards
• Advise and support process for optimization, in developing a quality assurance measure
• Public Relations and Media
• Develop, organize, and manage awareness workshops, conferences, national campaigns, and events at governorates and country level
• Acting as spokesperson responsible for setting up public appearances, handling conflicts, and keeping the public updated on vital information that helps to increase the visibility, reputation
• Organize and manage international conferences that hold by MOTA
• Institutional Development
• Developed HR policies and performance indicators.
• Provided analysis and support for informed decision-making.
• Local Communities outreach and Domestic Tourism
• Conducted training for local communities near tourist sites.
• Promoted public-private sector partnerships and investment in tourism.
• Protocols and Standards
• Developed COVID-19 protocols for tourism establishments.
• Chaired the committee for adventure tourism standards.
• Mentorship
• Accredited mentor "Professional Mentoring Programs for MA Students" GIZ and Jordan University
• Accredited mentor at LEAD project “Mentoring program for Women Council Members” GIZ and JNCW 2020, where I mentored one of the city’s municipal council members to capacity building
• Accredited mentor at LEAD project “Mentoring program for Women Council Members” GIZ and JNCW 2018, where I mentored one of the city’s municipal council members to capacity building
• Workforce Development
• Contributed to studies identifying skill gaps.
• Founding member of the Sector Skill Council for Hospitality and Tourism.
• Gender & Inclusion:
• Developed the Gender and Inclusion Project Plan (2021–2025).
• Mentored women council members and university students. Education
• Masters in Ethno-Archaeology
Yarmouk University, Irbid, Jordan (1991-1995)
Grade: 88.9
• Bachelor's Degree in Ancient Archaeology
University of Jordan, Amman, Jordan (1987 – 1991)
Grade: 76.4
Certificates and Courses
• Expands Gender Empowerment Project for Jordan and Lebanon, UNITAR- UN (2022)
• Gender Empowerment/ capacity building to mainstream gender equality and women's empowerment in government policies for Jordan and Lebanon, UNITAR- UN (2021)
• GSTC Certificate in Sustainable Tourism, Global Sustainable Tourism Council -GSTC (2020)
• Training of Trainers (TOT) Harvard Business Solution (2019)
• Training of Trainers (TOT) on Mainstreaming Biodiversity Conservation into Tour Guide Program, United Nations Development Program (2018)
• EFQM Assessor EFQM-Leading Excellence, European Foundation for Quality Management
(2017)
• Approved Mentor, The King Abdullah II Award for Excellence in Government Performance and Transparency (2016)
• Civil Service Development Program in Leadership and Fellowship, attended at Sandhurst Military School, England (2012)
Committees and Memberships
• UNWTO Committee Member, International Code for Protecting Tourists (ICPT)
• Head of the Technical Committee for Tourism, Jordan Standards and Metrology Organization
• Board member - Sector Skills Council on Hospitality and Tourism in Jordan.
• Advisory Committee Member - Royal Academy of Culinary Arts (RACA)
• Head of the World Memory Committee - UNESCO
• Member - Technical team of the Ministerial Committee for Gender
• Voluntary Lecturer at Universities - INJAZ
• Member -UN Sendai System Monitor for Crisis Management-MOTA Representative. Professional Skills
• Communication and Interpersonal Skills
• Institutional development and strengthening
• Strategic planning and advisory
• Performance management
• Building partnerships and stakeholder engagement
• Government Relations/Interpersonal Communication
• Public outreach & local community engagement
• Mentorship (women and youth)
• - Tourism Planning and Development
• Tourism Planning Strategies and Tourism Product Development
• Tourism Investments
• Tourism Site and Destination Management
• (Destination Management)
• Community-Based Tourism (CBT)
• COVID-19 Business Reopening and Certification
• Training and coaching and Mentorship
• Monitoring and evaluation
• Computer Skills (Microsoft Office Suite)
• Standard Operating Procedures (SOPs)
Languages
• Arabic: Native proficiency
• English: Excellent (speaking, reading, and writing)
Contact this candidate