Systems Analyst Customer Service
Resume:
Rachel Negri
************@*****.***
https://www.linkedin.com/in/rachel-l-negri
EXPERIENCE
Permits Specialist (Aug 2021 – Present)
DRF Water Heating Solutions – Remote
Liaison with clients, contractors, and government agencies to facilitate the permit application process.
Keep abreast of changes in building codes, regulations, and permit procedures.
Obtain necessary permits for water heater installations from local authorities.
Business Systems Analyst
DRF Water Heating Solutions – Remote
Collaborated with the IT department to implement user interface (UI) customizations in Infor CRM, enhancing the efficiency of the permit screens.
Streamlined the process for obtaining water heater installation permits, from initial application through to final inspections.
Developed training materials for sales, customer service, and permit processes.
Project Cutover Technician (Nov 2021 – Now)
WMS Technologies - Freelance
Execute cutover plans for hardware migration, including decommissioning, installation, and testing, in accordance with project specifications.
Troubleshoot hardware issues encountered during the cutover process.
Document equipment configurations and test results, providing records for post-implementation review and audit purposes.
Catalogued previous equipment and readied it for shipping as part of the migration process.
Covid Testing Site Manager (July 2020 – Aug 2020)
HR Support Pros – Harwood Heights, IL
Ensure compliance with relevant health and safety protocols, including infection control measures and PPE usage.
Manage inventory of testing supplies, equipment, and PPE, and coordinate orders as needed.
Monitor testing site performance metrics, such as throughput, turnaround time, and accuracy, and implement improvements.
Collaborate with laboratory partners or other healthcare providers for sample processing and result reporting.
Billing Coordinator (April 2016 – May 2020)
FTD - Downers Grove, IL
Ran month-end reports before billing and corrected discrepancies.
Process verified membership applications and set up billing per contract and ownership structure.
Process territory re-alignments.
Business Systems Analyst
FTD - Downers Grove, IL
Analyzed and documented existing billing workflows, identifying inefficiencies and recommended improvements.
Collaborated with the IT department to implement user interface (UI) customizations in J.D. Edwards, enhancing the efficiency and usability of the billing screens.
Conducted user acceptance testing (UAT) to validate the functionality and effectiveness of the billing screens.
Authored training materials tailored to reflect the newly implemented user interface customizations.
Customer Service Rep Trainer (Feb 2013 – April 2016)
FTD - Downers Grove, IL
Implemented comprehensive training programs on CRM and order processing systems.
Monitored and evaluated CSR performance, providing individualized coaching.
Collaborated with management to align training initiatives with company goals.
Assistant Manager (Sept 2009 – June 2012)
Security Finance – Racine WI
Assisted with the development and training of all new personnel.
Assisting the branch manager in overseeing daily operations.
Reviewing loan applications, credit reports, and financial documents to assess borrower eligibility and risk based on company policies, lending criteria, and regulatory requirements.
Monitor loan portfolios to identify delinquencies, defaults, and other risks, and implement strategies to mitigate losses.
SKILLS
Sales Force
Citrix
Infor CRM 8.5.0
Oracle
Google Docs
JD Edwards 6.0
Showcase Query 9.1
Windows 10 / 11
lvanti Service Manager
EDUCATION / LICENSES
Associate of Applied Science, Accounting (June 1997 – May 1999)
Gateway Technical College - Kenosha, WI
Associate of Arts (March 2013 - August 2015)
College of DuPage - Glen Ellyn, IL
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