Human Resources Customer Service
Resume:
Tawfiq Natour
• LinkedIn: https://www.linkedin.com/in/tawfeeq-natour-06580a244
• Email: *************@*****.***
Professional Summary
Experienced administrative manager with over 20 years in various industries, including financial, HR and sales sectors. Proven track record in financial operations, human resources management, and customer service. Seeking a challenging position in a reputable firm to leverage extensive skills and professional experience towards achieving organizational goals. To contribute to a dynamic organization where my expertise in financial management, HR, and sales support can be utilized to drive growth and achieve strategic objectives. He has worked with several organizations, including Ethmar for Islamic Microfinance, Jordan Radio and Television, Fayha for Engineering Products, and others Professional Experience
• Manager - Unit of Administrative and legal affairs – at Ethmar for Islamic Microfinance 2015 – 2024 - Amman, Jordan
o Oversee and manage the administrative and legal affairs unit, ensuring compliance with regulatory requirements.
o Develop and implement administrative policies, procedures, and guidelines to streamline operations.
o Provide leadership and direction to administrative staff, fostering a productive and cohesive team environment.
o Serve as a liaison with external legal counsel and regulatory authorities. o Prepare reports and presentations for senior management and board meetings. o Handle confidential and sensitive information with discretion.
• Secretary for the Procurement Committee – at Jordan Radio and Television 2012 – 2015 Amman, Jordan
o Schedule and coordinate meetings of the procurement committee. o Record and distribute minutes of meetings.
o Maintain procurement records and documentation.
o Communicate with vendors and stakeholders regarding procurement activities. o Handle administrative tasks related to procurement as required.
• Administrative Assistant - Technical Management Directorate – at Jordan Radio and Television 2012 – 2015 -Amman, Jordan
o Provide administrative support to the Technical Management Directorate. o Schedule meetings and appointments for departmental heads. o Maintain and update technical manuals, documents, and databases. o Coordinate travel arrangements and logistics for department staff. o Prepare reports, presentations, and spreadsheets.
• Coordinator - Human Resources Directorate -at Jordan Radio and Television 2010 – 2012
-Amman, Jordan
o Involved in recruitment and selection processes, including scheduling interviews and conducting initial screenings.
o Coordinate training and development programs for staff. o Maintain employee records and HR databases.
o Prepare HR-related documents such as employment contracts and termination letters.
o Assist in performance management processes, including appraisal coordination. o Handle employee inquiries and issues related to HR policies and procedures. o Support HR projects and initiatives as assigned.
• Member of Human Resources Committee -at Jordan Radio and Television 2010 – 2012 - Amman, Jordan
o Participate in assessments and evaluations of administrative processes and procedures.
o Provide feedback and recommendations for process improvements. o Analyze data and prepare reports on assessment findings. o Collaborate with other committee members to implement recommended changes. o Ensure compliance with organizational policies and standards.
• Accountant - Libya Branch- at Fayha for Engineering Products 2010 - Tripoli – Libya o Manage financial transactions and accounting entries for the Libya branch. o Prepare financial statements and reports.
o Monitor accounts payable and receivable.
o Conduct reconciliations of bank statements and accounts. o Ensure compliance with Libyan financial regulations and reporting requirements. o Assist in budget preparation and forecasting.
• Manager - Sale and Supply Section – at Beit Al Mal Saving & Investment for Housing
(Beitona) 2004 - 2010 - Amman, Jordan
o Lead and supervise the sale and supply section operations. o Develop sales strategies and plans to achieve targets. o Manage inventory and stock levels.
o Maintain customer relationships and resolve issues. o Prepare sales reports for senior management.
• Officer - Call Center -at Fast link (ZAIN) Company 2002 - 2004 Amman, Jordan – o Handle customer inquiries and complaints via phone. o Provide information about products and services. o Process orders, forms, and applications.
o Escalate unresolved issues to appropriate departments. o Follow up on customer interactions and ensure satisfaction. o Maintain accurate records of customer interactions and transactions.
• Draftsman and Guide -at Department of Antiquities 1998 - 2004 Jordan o Assist in drafting architectural plans and drawings. o Conduct guided tours and provide information about archaeological sites. o worked on Preservation and restoration for the archaeological artifacts o Collaborate with archaeologists and researchers on site surveys and soundings o Ensure compliance with preservation guidelines and regulations.
• Salesman – at Various companies including Jerusalem Insurance Company, Marwan Medical Establishment, Omar Boulos Trading Company 1991-1999- Jordan o Promote and sell products or services
o Developing relationships with current and potential clients. o Providing product information and demonstrations. o Negotiating contracts and terms of sale.
o Resolve customer complaints and issues.
o Achieving sales goals and quotas.
Education
• Bachelor's Degree in Elementary Education
Arab Open University- Amman, Jordan (2010 – 2014)
Grade: 2.8/4.0
Responsibilities, Duties
o Managed Human Resources functions, including recruitment processes, employee development, and compliance with labor laws. o Expertise in recruitment, employee relations, and HR policy development. o Sales Support: Skilled in client relationship management and sales administration. o Strategic Planning: Capable of developing and implementing strategies to enhance operational efficiency.
o Knowledge of planning and scheduling techniques. o Customer Service: Strong commitment to delivering exceptional service and maintaining client satisfaction.
o Implemented customer service initiatives that enhanced client retention and loyalty.
o Ability to develop and maintain recordkeeping systems and procedures. o Strong interpersonal and communication skills and the ability to work effectively with a wide range of constituencies in a diverse community. o Skill in the use of personal computers and related software applications. o Database and records management skills.
o Skill in organizing resources and establishing priorities. o Ability to maintain confidentiality of records and information. o Open-minded and creative approach to problem-solving. Languages
Arabic: Native proficiency
English: Excellent (speaking, reading, and writing) Professional Skills
o Building partnerships and stakeholder engagement o Communication skills Self motivated
o Creative thinking Persistent & ambitious
o Flexibility & Creativity
o Risk management Negotiation skills Planning
o Human Resources
o Sales skills
o Time management Leadership
o Teamwork Organization Problem solving
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