Customer Service Quality Assurance

CHARLES HARRISON

*******@***************.*** 203-***-**** Tucson, AZ 85742

Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience. Highly motivated employee with desire to take on new challenges.

Strong worth ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.

Social Perceptiveness

Quality Assurance

Excellent Communication

Customer Relations

Supervision and Leadership

Server/Curbside Ranch House Grill Saddle Brook II – Oro Valley AZ 11/23 – 5/24

Protects establishment and patrons by adhering to sanitation, safety, and alcohol beverage control policies.

Helps patrons select food and beverages by suggesting courses, explaining the chef's specialties, identifying appropriate beverage pairings, and answering food preparation questions.

Assisted with customer requests and answered questions to improve satisfaction.

Maintained updated knowledge through continuing education.

Provided excellent service and attention to customers when face-to-face or through phone conversations.

Understood and followed oral and written directions.

Pres Warwick Agency LTD - Brookfield, CT 08/1983 - 07/2023

Demonstrated leadership by making improvements to work processes and helping to train others.

Prioritized and organized tasks to efficiently accomplish service goals.

identified the needs of customers promptly and efficiently.

Assisted with customer requests and answered questions to improve satisfaction.

Maintained updated knowledge through continuing education and advanced training.

Provided excellent service and attention to customers when face-to-face or through phone conversations.

Approached customers and engaged in conversation through use of effective interpersonal and people skills.

Displayed strong telephone etiquette, effectively handling difficult calls.

Motivated and encouraged team members to communicate more openly and constructively with each other.

Recognized by management for providing exceptional customer service.

Bartender Bountiful Board Catering - Bethel, CT 01/1999 - 12/2005

Understood and followed oral and written directions.

Prepared alcoholic and non-alcoholic beverages according to recipe standards.

Ensured proper sanitation of bar area, glassware, utensils, and equipment.

Maintained inventory of liquor, beer, wine, and other beverage items.

Assisted in setting up the bar for service shift.

Checked identification cards for proof of age prior to serving alcohol beverages.

Mixed and served both alcoholic and non-alcoholic drinks for patrons by following standard recipes and procedures.

Checked identification of guests to verify age requirements for alcohol purchase.

Maintained knowledge of bar and menu options to prepare drinks and make food recommendations.

Beverage MGR Rio Grande Mexican - New Milford, CT 01/1995 - 07/1997

Provided excellent service and attention to customers when face-to-face or through phone conversations.

Recognized by management for providing exceptional customer service.

Assisted with customer requests and answered questions to improve satisfaction.

Maintained inventory of all wine, beer, spirits, and non-alcoholic beverages.

Ensured compliance with applicable food safety regulations and laws related to alcoholic beverages.

Created promotional campaigns to increase awareness of specialty cocktails, wines, beers.

Monitored stock levels and placed orders when necessary to maintain adequate supplies.

Reviewed customer feedback regarding beverage selections and responded accordingly by making changes or additions as needed.

Supervised bar staff including scheduling shifts, assigning tasks, providing guidance and monitoring performance.

Provided input into overall restaurant operations including menu design, marketing initiatives, budgeting decisions.

Beverage Hospitality Manager Hassayampa Inn - Prescott Az - Prescott, AZ 02/1979 - 10/1983

Conducted regular training sessions for staff to ensure knowledge of various alcoholic beverages and proper customer service practices.

Coordinated staffing schedules to ensure adequate coverage during peak business hours.

Ensured compliance with health and safety regulations by conducting regular inspections of equipment, facilities, and supplies.

Provided guidance to new employees on company policies and procedures related to beverage hospitality.

Resolved disputes between customers and staff members in a timely manner while upholding the highest standards of customer service.

Supervised day-to-day operations of the beverage department including ordering supplies, scheduling shifts, managing inventory levels.

Preserved excellent levels of internal and external customer service.

Worked in close collaboration with team members to ensure customers received high-quality service.

Assisted staff by serving food and beverages or bussing tables.

Reconciled daily transactions, balanced cash registers and deposited restaurant's earnings at bank.

EDUCATION

New Milford High School New Milford, CT 06/1977

University of Utah Salt Lake City UT 09/77 – 6/78

Embry-Riddle Aeronautical University Prescott, AZ 01/79-11/83

VOLUNTEER WORK

Fund Raising for several non-profits and charitable organizations, including the elderly, animal welfare and Volunteer Fire Dept

Award of Excellence Safeco Insurance Company of America. +16 yrs.

Speaker for Insurance industry, worldwide

Private Pilot, SEL

Padi Diver

AZ Title 4 Certificate of Basic Liquor Law Training

AZ Food Handlers Certification

References available upon request.

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