Customer Service Associate

Shakita Shalton

*****************@*****.*** 662-***-**** Yazoo City, MS

SUMMARY

Seasoned professional with 11 years of experience in customer service roles, including as a Customer Service Associate at Continuum Global. Demonstrated expertise in addressing customer concerns with empathy and efficiency, contributing to positive feedback and goal attainment. Seeking a Customer Service Representative position to leverage strong client relations and problem-solving skills. WORK EXPERIENCE

Primerica Jackson,MS

Insurance Agent Sep 2023 - Mar 2024

• Successfully evaluated client financial needs and provided tailored insurance solutions, consistently exceeding sales targets by fostering trust and maintaining a high level of client satisfaction at Primerica. Continuum Global

Customer Service Associate May 2019 - Aug 2021

• Addressed customer concerns, ensuring resolutions that consistently garnered positive feedback.

• Worked in concert with peers to meet set monthly goals and enhance overall process efficiency.

• Fostered client rapport by providing thoughtful and empathetic responses to inquiries and issues. Sullivans Foods

Assistant Store Manager Apr 2020 - May 2021

• Oversaw financial transactions with precision, resulting in consistently balanced cash drawers and reduced transaction discrepancies.

• Optimized store opening and closing operations through procedural recommendations, leading to improved daily operational efficiency.

• Improved store aesthetic and presentation, maintaining a high standard of cleanliness and updating merchandise displays to reflect current promotions and product launches. Morrisons Compass Group

Food Service Worker Feb 2012 - Jul 2017

• Provided exceptional customer service by serving meals with a friendly demeanor, ensuring a positive dining experience.

• Maintained timely and accurate delivery of food orders to guests, upholding the establishment's commitment to prompt service.

• Monitored and recorded temperatures of food storage and heating equipment, contributing to the maintenance of health and safety standards.

Department of Human Services

Secretary Jun 2009 - Sep 2012

• Enhanced customer satisfaction and store operations by managing inventory, coordinating staff schedules, and overseeing sales activities to ensure high-quality service and product delivery.

• Improved store profitability by analyzing financial data to implement cost-saving strategies and conducting thorough reconciliation of daily cash handling procedures.

• Directed cross-functional teams in the planning and execution of merchandising strategies and operational improvements, ensuring alignment with organizational objectives. EDUCATION

Velma Jackson High School

High School Diploma, N/A

Canton, MS

May 1998

CERTIFICATIONS

Certified Dietary Aid

SKILLS

English • Problem Resolution • Complaint Handling • Refunds and Exchanges • Account Updating • Calm and Professional Under Pressure • Computer Skills • Understanding Customer Needs • Empathy • Customer Relationship Management (CRM) • Patience • Active Listening • Communication • Multitasking • Data Entry

Contact this candidate