Office Management Secret Clearance
Resume:
CATHY N. SMYTH
Work 202-***-**** Manassas, VA 20110 Home 703-***-****
SUMMARY
Resourceful and quick-learning support professional with over 35 years of administrative and personnel experience in military and federal government settings. Specific skills in Word, Internet, Microsoft Excel, Access, PowerPoint, and various Email systems. Fluent in French and Russian. Typing speed 80100 wpm. Shorthand speed 80100 wpm. Excellent telephonic and interpersonal communication skills. Easygoing, team worker. Secret clearance.
EXPERIENCE
Office Management Assistant, GS-318-8 2002-Present
U. S. Department of State, Near Eastern Affairs, Public Diplomacy Washington, DC
Supervisor: Brinille Ellis 202-***-****
Responsible for time and attendance data for 7 employees. Keep track of when FOIA action items are due. Schedule appointments and maintain Director’s calendar. Process incoming mail and route to appropriate personnel. Answer incoming telephone calls and provide necessary information to the office Director and others.
Originally assumed responsibility for forwarding World News Clips and Morning Summary News items with supervision. The first time supervisor was not present to approve I demonstrated the ability to do the task independently and eventually, was assigned full responsibility for these tasks. As a result, the following unsolicited comment came to me: “Your daily contribution to our office is noteworthy. The time saved by not having to search out all of the material contained in these highlights translates directly into taxpayers money saved. Perhaps without even realizing it, you have become an excellent example of the "Good Steward” of the taxpayers’ treasure.” R/jfa - Joseph F. Arata, Colonel, USAR, Near Eastern Affairs/ISOG, 202-***-****.
Created a comprehensive computerized filing system for use in the office, which helped staff find paper work in a timely manner.
Provide travel support for section staff by preparing and submitting travel authorizations and vouchers.
Office Management Specialist, GS-318-7 1999 – 2002
U.S. Department of State – International Organization Affairs Washington, DC
Supervisor: George Abrahams 202-***-****
Input time and attendance data for 20 employees. Monitor when action items of congressional letters were due. Scheduled appointments and maintained director’s calendar. Processed incoming mail and route to appropriate personnel. Answered incoming telephone calls and provided necessary information. Prepared travel requests and vouchers. Set up briefing books for the Secretary’s Congressional testimony.
When office co-workers were having trouble with their computers, became a System Administrator and helped trouble shoot problems. It reduced calls to the Computer Staff.
A document had to be typed in Cable Express, and the other Secretary did not know how to use Cable Express. I quickly taught myself how to use Cable Xpress. Cables were typed, cleared, and sent in a timely manner.
Oversaw necessary office supplies, and queried staff, replace order and worked with budget office.
Cash Performance Award & Meritorious Honor Award – March 2000 for outstanding work
Office Management Specialist, GS-318-*-****-****
U.S. Department of State –Bureau of Overseas Building Operations Washington, DC
Supervisior: Mr. Borak (Retired) 703-***-****
Input time and attendance data for 20 employees. Kept track when office action items were due. Scheduled appointments and maintained Branch Chief’s calendar. Processed incoming mail and route to appropriate personnel. Answered incoming telephone calls and provided necessary information. Prepared travel requests and vouchers. Maintained necessary office supplies. Set up organizational filing system so branch personnel could locate any paper work efficiently. Implemented a data base in Micosoft Access and Excel which reduced paperwork by 60 percent.
Transcribed, and distributed minutes at weekly Staff meetings.
Area Representative for ASSE 2015-2016
Reports to the Area Coordinator
As Area Representative I do the following.
Attend annual full day ASSE Area Representative training orientation meeting and I successfully complete the U.S. Department of State’s online training module each year.
Utilize local community contacts to recruit at least two potential ASSE host families for students coming to the area.
Maintain open line of communication with school throughout the year.
Collect and submit student report cards throughout the year to Local Coordinator.
Interviews and screens prospective host family, visits the home, inspects the student’s bedroom, takes five (5) photographs of the host family home, and assists in completing host family application process. Places student with qualified host families and advises Area Coordinator promptly of placements made.
Conduct ASSE host family orientation meeting prior to student arrival and after the host family has been fully vetted. Makes personal/ phone contact within one week of arrival.
Conduct student orientation meeting within 2 weeks of arrival.
In addition to the post-arrival student orientation, plans, organizes, attends and documents at least 3 ASSE social or recreational activities/events during the program year setting aside one-on-one personal time with each ASSE student during such activities.
Telephones the ASSE student and the host family each month when personal contact is not made (alternating host parents, where applicable) to monitor their adjustment and keep a log of all such contacts. The first monthly contact I made with the student was in person properly documented information in the ASSE’s online database. Other contacts took place in person or on the phone and properly documented each contact.
Contact the host family, in person at least once during the fall semester and at least once during the spring semester (e.g. twice during the academic year) and properly document information in ASSE’s online database.
I am available to ASSE students and host families to assist and act as mediator with any problems or questions which may occur.
Report all significant problems and any changes in student placements to the Area Coordinator.
Complete an “Exit Orientation” before student departure.
Complete the Area Representative evaluation questionnaire at program’s conclusion.
Travel Clerk/Passenger Rate Assistant 1989-1991
Ellen Pfifferling – Retired Rosa Jenkins – Retired
While working as a Travel Clerk I was detailed to the Passport Office.
Received, examined, and adjudicated applications for the issuance, amendment, and replacement of passports forwarded by acceptance agents or presented by applicants or applicant representatives.
Typed forms pertaining to the passport.
Examined evidence of citizenship submitted with applications to determine and judge authenticity and adequacy in relation to laws, regulation, and procedures associated with the issuance of passports.
Maintained constant alertness to the possibility of fraudulent documentation or claims of identity.
EDUCATION
A.A., Travel Management Certificate and Degree, 1990
Northern Virginia Community College, Annandale and Alexandria VA
AA, Business Management/Office Administration Degree, 1988
Northern Virginia Community College, Annandale and Alexandria VA
AA, Executive Secretary/Administrative Assistant Degree, 1983
Northern Virginia Community College, Annandale and Alexandria VA
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