Customer Service Warehouse Associate

Ursula Martin

901-***-**** **************@*****.*** Greater Memphis, TN Area

SUMMARY

Highly motivated customer service representative and warehouse associate with 5+ years of experience. Adaptable team player with the ability to quickly learn new functions and meet company goals. Demonstrates keen attention to detail ensuring timely and accurate order fulfillment. EXPERIENCE

Kawneer Warehouse Associate Hernando, MS Feb. 2016- Feb. 2019

• Labeled products and organized products with the help of Excel.

• Collaborated with a team of 15 associates to maintain a clean and organized workplace, resulting in a 20% reduction in workplace accidents.

• Picked orders efficiently while following instructions and paying attention to detail.

• Packed and prepared items for shipping by reducing the risk of damage to goods.

• Replied to emails inquiries from existing and potential customers.

• Created and monitored daily spreadsheets with details about frequency and seriousness. McKesson Customer Service Representative/ Warehouse Associate Olive Branch, MS Sept. 2020- Present

• Provided customer service in support of McKesson’s global distribution of the Covid-19 vaccine.

• Managed calls to and from FedEx and UPS on status of shipments.

• Developed effective strategies by creating customer service cases through Salesforce and SAP.

• Created and monitored daily spreadsheets with details about frequency and seriousness.

• Sorted and placed materials or items on racks and shelves.

• Provided verification of Covid -19 vaccines and kit shipments.

• Attained knowledge about service regulations for packing and shipping.

• Collaborated and communicated with various levels within the organization. EDUCATION

Northwest Community College 1998

Associate of Applied Science Degree

Early Childhood Development Education

SKILLS

• Salesforce

• SAP

• Microsoft Office

• Hardworking

• Punctual

• Order picking

• Packaging Proficiency

• Team player

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