Executive Assistant
Resume:
EDUCATION
Bachelor of Arts - Specialization in Sociology, Western University
Ontario Secondary School Diploma, Central Secondary School EMPLOYMENT HISTORY
JAN 2020 - PRESENT
Executive Assistant, Libro Credit Union
Provided professional, confidential, and proactive executive support to EVP of Operations and EVP of Information Systems Used business knowledge, judgment, and discernment to manage various requests on EVP’s time, through effective calendar management
Exemplified service excellence in preparing and coordinating materials, executive summaries, functional reports, agendas, minutes, presentations, and attending confidential management meetings as required Communicated with various internal departments to coordinate projects and/or activities and acted as a liaison between external partners in administrative matters on behalf of the EVP Planned and coordinated onsite and offsite executive meetings, corporate activities, staff functions Administered, scheduled, and prepared travel for external meetings, speaking engagements, and events Prepared expense and mileage reports, reconciled credit card statements, and coordinated and reviewed venue and catering contracts as required for meetings and events
Managed the budget for executive meetings and events, ensuring cost-effectiveness and adherence to financial guidelines Collaborated with IT department to develop and implement efficient systems for managing electronic documents and records, ensuring confidentiality and security of sensitive information. Assisted in the development and implementation of employee engagement initiatives, such as organizing team building activities and recognition programs
JUL 2019 - NOV 2019
Program Coordinator, Schulich School of Medicine & Dentistry, Western University Reviewed applications for Continuing Medical Education credits and upcoming courses that fulfill College and accreditation requirements including RCPSC and CFPC; for Maincert applications, Section 1 and for Mainpro+ applications for CME events, Grand Rounds and Journal Clubs
Accurately processed journal entries in PeopleSoft Financials; handling the sensitive personal and financial information for filing and/or payment processing; creating surveys and participant evaluations Maintained and updated website using Western’s website editing software; oversaw content development, editing, and reorganizing of written copy to maintain a high-profile presence Created e-newsletters using Campaign Monitor, provided audio/visual support utilizing sound mixers, microphones, cameras, and speakers at workshops, events, and conferences Provided assistance for registration online and at the door for medical conferences Provided customer service for inquiries (by email or by the phone), and prepared all the educational material (handouts and evaluations for participants), certificates of attendance, receipts, and name tags ********@***.**
226-***-**** MILA CVETKOVIC
PROFESSIONAL SUMMARY
Executive Assistant with a 9+ years track record of providing professional, confidential, and proactive executive support within dynamic environments. Showcases exceptional ability to manage various requests, coordinate projects, and administer travel arrangements. Equipped with strong interpersonal skills and a reputation for resourcefulness, this professional thrives in demanding settings, demonstrating a strong sense of accountability and initiative. Proficient in Microsoft Office and Adobe Standard, with a keen eye for detail and the ability to process information with high accuracy.
EMPLOYMENT HISTORY
MAR 2018 - JUN 2019
Program Coordinator, Lawrence National Centre for Policy and Management, Ivey Business School Processed and tracked financial forms such as quotes, purchase orders, and invoices; monitored and resolved issues Completed monthly reconciliation of Centre's accounts, credit card statements, and prepared expense and mileage reports for Lawrence Centre director
Purchased supplies and/or office equipment, including the creation of purchase orders Coordinated logistics for events and conferences; reviewed venue and catering contracts as required Provided administrative support, assisted in planning special events, and managed electronic communications Maintained and updated Centre website using Western's website editing software; oversaw content development, editing, and reorganizing of written copy to maintain a high-profile presence Prepared meeting briefings, conducted minute-taking, and followed up on action items Arranged travel accommodations, maintained various databases and contracts Occasionally provided informal orientation or demonstrated procedures NOV 2017 - APR 2019
Banking Specialist, TD Bank
Provided exceptional customer service to TD clients Contributed to team by identifying all sales opportunities to retain and grow business Advised and offered clients a full range of products and services to meet their needs (products and services include new accounts, visa products, overdraft protection, telephone/web banking registrations and support, bill payment registrations, processing, and general inquiries)
Analyzed customer data and identified opportunities for cross-selling and up-selling products and services Conducted regular training sessions for new employees on customer service and sales techniques Assisted customers in navigating TD Bank's digital banking platforms and provide technical support Identified customer needs and recommend appropriate banking solutions AUG 2015 - SEP 2017
Receptionist/Administrative Assistant, Krugarand Corporation Managed day-to-day operations, product purchases, supplier relationships and tenant relations Composed and edited purchase orders, leasing records, memorandums & reports Processed and reconciled incoming invoices, utilities and rent payments Worked with building management to coordinate leasing for office space Worked closely with vice president to organize company meetings, speaking engagements and events Managed the scheduling of appointments and meetings for executives and staff, ensuring all parties are aware of the details and prepared
Coordinated travel arrangements for executives and staff, including flight bookings, hotel accommodations, and transportation
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