Customer Service /Call Center
Resume:
Cheryl Harris
********@******.***
FIS
Little Rock, AR
Chargeback Associate I - Remote
• Responsible for Assisting Customers with unauthorized Credit & Debit Card transactions
• Initiate Fraud claims for unauthorized credit and debit card transactions
• Initiate dispute claims for credit & debit card transactions
• Update customers on status of fraud & dispute claims
• Block access to compromised credit cards
• Transfer customers to other departments when necessary Owner/Operator
15 years’ retail management, experience managing store with 6 employees, experience covers personnel, payroll, disciplinary action, scheduling, sales, customer service, organization management, marketing and supply/inventory management. Business Ownership Experience
2007 – 2021
Edible Arrangements
Little Rock, AR
• Responsible for hiring, payroll, inventory of all containers, fruit, office supplies
• Ensure quality of products for delivery as well as pick-up
• Manage staff and all day-to-day responsibilities of the store
• Ensure store has adequate shift coverage at all times while adhering to scheduling and labor guidelines
• Ensure compliance with all company policies and procedures
• Maintain impeccable franchise system standards
• Ensure that all employees are trained in all store functions
• Follow all food safety, cash handling and operations procedures and policies and ensure that store employees are in compliance
• Customer Service duties include: taking orders over the phone, work with the public on daily basis. Also cut fruit, dip, make fruit arrangements and deliver product when needed
• Solicit customer feedback, understand customer needs and resolve customer complaints in a timely manner
1980 – 2006
American Heart Association
Little Rock, AR
Positions Held:
Heart Ball Assistant (2000-2006)
MIS Systems Manager/Office Manager (1995-2000)
Executive Assistant (1988- 1995)
Administrative Assistant (1983-1988)
Receptionist (1980-1983)
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