Front Desk Guest Service

Lyudmila Shakhmurova

*-** ******** *** *** BA-*, Jersey City, NJ 07306 718-***-**** ************@*****.***

Objective

I am energetic, hardworking, skilled professional is looking for opportunities where my knowledge and skills can be effectively applied.

Skills & Abilities

·Cash Register Transactions

·Stocking & Merchandising

·Store Opening & Closing Procedures

·Drawer Balancing

·Dental Office Receptionist

·Microsoft Office, Excel, Windows, Power Point

·Customer Service Excellence

·Inventory Management

·Bilingual: English & Russian

Experience

Doubletree By Hilton 12/2022 – PRESENT

GUEST SERVICE AGENT/ FRONT DESK AGENT

●Check guests in and out using ONQ program

●Manage / reserve bookings, car services, and restaurants for the hotel guests

●Answer and forward phone calls

●Assist guest in storing luggage

●Keep a tidy and orderly workspace

Radisson Hotel 08/2021 – 12/2022

FRONT DESK CLERK

●Checked guests in at the front desk using skytouch, slack, opera programs

●Created, booked and confirmed reservations for the hotel

●Hotel telemarketer and phone operator

●Stored luggage for guest

●Reserved and book car services, restaurants for the hotel guests

●Maintained the cleanliness of the workplace for different shifts of the day

MARS INC 06/2018 – 03/2020

GUEST SERVICE ASSOCIATE/VISUAL AND MERCHANDISE ASSOCIATE

●Handled customer transactions

●Responsible for merchandise stocking for various events

●Greeted customers

●Provided training to new employees

MADISON SQUARE GARDEN 09/2014 – 05/2018

MERCHANDISE ASSOCIATE/ CASHIER/SUPERVISOR

●Assisted Customers on the sales floor

●Kept the merchandise displays neat and organized

●Managed receipt and distribution of new merchandise from warehouse to MGS stores

●Stocked MSG store with new merchandise

●Handled customer transactions

MADAM TOUSSAUDS 05/2016 – 11/2017

PHOTOGRAPHER

●Captured customer photos

●Was responsible for ensuring proper equipment function

●Covered and supported other job roles as needed

P.L.S INC 12/2013 – 09/ 2015

DELI CLERK/CASHIER

●Performed cash register duties

●Processed daily receipts and made bank deposit

●Maintained clean store

●Served food and coffee

MILLENNIUM HILTON 11/2012 – 09/2016

FRONT DESK CLERK

●Answered phone and in-person inquiries

●Helped maintain and organized guest records

●Made appointments, guest registrations, and room reservations

●Handled cash and credit card

METROPOLITAN MUSEUM ART STORE 09/2008 – 12/2012

TOUR GUIDE

●Provided tours to museum guests and described different exhibits

●Answered costumer’s questions about the tour and exhibit

●Maintained cleanliness of the museum

Education

Borough of Manhattan Community College 08/2006-05/2014

A.A. Criminal Justice

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