Customer Service Windows Server
Resume:
Damone Stith
* ******* ** ****** ***** NJ apt-a** 07643
Email:***********@*****.***
http://www.linkedin.com/pub/damone-stith/91/591/b77
SUMMARY OF QUALIFICATIONS:
Communicator whose language and interpersonal skills have been applied creatively in a varied professional career, Experience in computers, network administration, customer service, management, and warehousing has given me opportunities to educate, communicate and work with technology in a variety of situations
RELEVANT SKILLS:
Operating Systems: Windows Server 2003/2008/2012 (R2), Windows XP/Vista/7/8,10 Linux (Ubuntu, Fedora, Zorin OS, Suse) mac ios, Digital evidence handling, Forensics software (Sleuth kits /Hex)
Software: Microsoft Office Suite 2013, TeamViewer, VMWare, Virtual Machine, Skype, ooVoo, Ashampoo, Windows Media, Wireshark, Google Applications, VLC, Logmein, Windows PowerShell, Dropbox, Visio, CMS, Word, Excel,
Hardware: Computer assembling and maintenance Configuring and troubleshooting desktops, laptops, tablets, servers, and smartphones Wide knowledge of motherboard and circuit designs of monitor Installing and configuring the peripherals, components and drivers Familiar with hardware tools like servers, printers, VoIP, networking and telecommunications devices .POS. systems, Service now ticket system usage.
EMPLOYMENT HISTORY:
Quest Pearce NYC April 2022 -- Feb 2023
I worked for various agencies for FBI and received Criminal awareness Cyber Security Certification.
White glove executive support
Desktop Deployment and Windows update using SCCM and Desktop Manage Engine Power shell
Install and configure SAN storage system, EMC for backup and disaster recovery and replication
Install, Configure, and support CISCO switches, routers, Firewall
Managed Windows Virtual Desktop (WVD)
Installation/Configuration/Troubleshooting of Windows Server 2008/2012 and Active Directory.
Create window application package on .MSI format for the deployment.
Manage Identity Access management of Azure Subscriptions, Azure AD, Azure AD Application Proxy, Azure AD Connect, Azure AD Pass through Authentication.
Designed, configured and implemented LAN/WAN/Wireless networks.
Support and troubleshoot configuration failure issue in office 365 like Domain setup and re-delegation
Collaborated with cross-functional teams to plan and execute the migration of online archives to Office 365, ensuring data integrity and seamless transition for end-users.
Create, modify application package in MSI, APP-V format for the deployment using MDT, SCCM, IBM Big Fix
System administration . Project Cylex . Azure Active directory . Microsoft office 365 admin, Flexera admin S
Mobile device management anti virus (DHCP,VLAN ACL Firewalls
Power shell VB PKI HHD encryption
Windows image deployment package creation management
London stock exchange Jan 2022-April 2022
Worked on Windows Active Directory Administration, Windows 2010, Windows Server 2012, Windows Server 2016, GPO, DNS, TCP/IP, DHCP, Certificate Services and WINS and managing Microsoft SQL Server.
Responsibilities include implementing new technology such as servers, workstations, and laptops
Worked on firewall, switch and access point setup and maintaining.
Build a pipeline of ideas, manage the pipeline, and prioritize the pipeline through criteria that ensures alignment to the strategic pillars and desired focus areas.
Work with C-Suite executives to secure approval and funding to advance through the innovation process.
Liaison to vendors technology and project related.
Provides desktop and server support in a timely manner to several end users in the field and remotely.
Monitoring and troubleshooting Azure resources
Provide tier 3 support - assisting level 1 and 2 technicians (Help Desk and Deskside Support Techs) with SCCM issues
IBM Port-Authority (NY NJ) (hybrid) Mar 2019- Dec 2021
I worked for Police and Law Enforcement authorities and various Airport Authorities.
Desktop Support, Forensics Chain of Custdoy, evidence handling
E Discovery,use of information governance (IG),IGRM, identification, preservation, collection, processing review, Analysis production,presentation, Audit of data (metadata)
Tools, Hex editor, cloudnine law, Esqiretek, Gimmal D, Ring tail, Nuix, alloy,
White glove support for police and airports, toll bridges and tunnels
Managed administration, operation and maintenance of post local area network and communication
infrastructure, provided Tier 2 and 3 support remotely and onsite for around 150-200 users
Installed, Configure, troubleshoot of cisco technology-based LAN/WAN network of switches and routers and firewall
Point of contact on provisioning, building, installing, and configuring and support of Windows 2012/R2/2008/R2/2005/2003 Servers, upgrading Windows Server 2003 to Windows 2008 and 2012 on both physical and virtual machines to ensure server compliancy as part of the upgrade/build process.
Administration of SCCM including application & OS deployment, patch management & monitoring, client/server maintenance, troubleshoot site
boundaries, distribution points, task sequence failures, and reporting.
Active Directory, GPO and WSUS administration on Wintel platforms.
Configured Azure AD Profile sync to O365 from on premise.
Windows Support on Level 3, AD, Terminal Services, V-disks Configuration, and Hardware Troubleshooting.
Extensive understanding of networking concepts, (IE. Configuration of networks, TCP/IP, VPN, VLANs, and routing in LAN/WAN, Firewalls, Ethernet Port, Patch Panel virtual networking, wireless networks & Cloud computing concepts).
Provided 24/7 on call support after hours and on weekends on rotation basis.
Responsible for Management, Administration, Operation and maintenance of post local area network communication infrastructure
Troubleshot and supported 250 users Desktop, Laptops, Printer hardware and software issues daily both
Clients worked: MTA, DELL HP IBM TD bank (atm) upgrades,IRS Hotel refresh, ACS compliance group, Finlandia, RBC
Little Ferry, NJ 1992-2016
PC Technician:
Troubleshoot and remote access (TeamViewer/Logmein splash top) Server install (Data Center) (various jobs) 1992-present
Worked with MTA Police
NJ tax amnesty
Maintain and optimize Windows Server operating systems and associated services such as AD, DHCP, DNS, and IIS.
Screen installation desktop, laptop, tablet, and smartphone devices
Reformat, upgrade, and optimize operating systems (Windows, Chrome OS, Linux, and Macintosh)
Apply setup anti-virus, browser, media, performance optimization, share folders, and printer installation
Assist/educate end-users to personalize their dual monitors, operating systems, modems and routers
Troubleshooting of complex LAN/WAN infrastructure that include routing protocols EIGRP, OSPF & BGP, MPLS.
Creating bootable flash drives
POS systems
Audio visual tech Sound Call center and OPS setup.. Live secure feeds video conf, tablets pc,s cell phones to other smart devices, Projector set up wireless Audio
Installation of home entertainment systems
Computer diagnosis and repair - Data backup and recovery Password recovery
UAC Firewall
Password reset
Social security,IRS
Project jr manager,lead tech
Risk assesment acute fast learning curve
Wifi security/repeaters dynamic wave ..signal isolation
Intrusion detection / counter measures,firewall, virus detection(wireshark)
Ability to make people around me happy positive and productive (soft skills)
Poly public poly secret clearance(gov)
Data center tech (server install,config.) Exegy.
AV tech vid conference(secure)(projectors-tablets smart phone mirror)
Printer configuration
D.S Tech Repair, Little Ferry, NJ 2009 - Present
JP morgan/ Morgan Stanley
PC Technician: Help Desk
Screen installation smartphones, laptops, tablets
Reimaging and reformatting hard drives/upgrading operating systems
Setting-up routers, switches and cable wiring
Creating dual boot operating system partitions/backing-up and restoring data
Ordering components for clients/workstation component labeling
Replacing laptop components palm rest, integrated keyboard, touchpad, motherboard, RAM, CPU, hard drive video, audio, and network adapter ncrsilver media services (bocanegra consulting Computer media services)
Azure Active Directory voip (cisco) vpn
UAC Firewall (project Cylex) super server install and hardware replacement and wiring refresh and upgrades, migration, Decom
EDUCATION:
Anthem Institute Jersey City, NJ 1/2013- 3/2014
Computer Networking and Security Diploma -Queensborough Community College -Harry S. Truman H.S
Courses Completed:
A+ Software
Network Security
A+ Hardware
Linux Administration
Networking Concepts
MS Word/MS Excel
Windows Administration
Presentation and Communication
Advanced Windows Administration
Security
CISCO Fundamentals
Computer forensics
REFERENCES AVAILABLE UPON REQUEST-
Kenneth W Glick ..Sr vice president @ Morgan Stanley.201-***-****
Jeff Harris Verizon Digital ENT SR product manager for content Dis703-***-****
Oneil L Mgr Regional tech 862-***-****
Eric Bocanegra CEO Bocanegra counsulting917-***-****
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