Customer Service Office Manager

Dana Driggers

**** ****** ** *****, ** *****

***/***-****

Objective

To obtain a position in customer service where I am able to use my excellent communication skills to assist customers.

Education

Warrior High School Warrior, Alabama Aug 1982 to June 1986

Experience

Driggers Painting and Furniture Restoration LLC Office Manager

Tuscaloosa, Alabama Oct 2020 to present

(My Husband’s company)

● Handle incoming calls.

● Process invoices.

● Track and order supplies for jobs.

AT&T Electronic Technician Birmingham, Alabama Jan 2007 to April 2014

●Answered incoming calls from customers, technicians in field and internal groups.

●Made outgoing calls to customers, technicians in field and internal groups needed for escalations.

●Issued service orders for new installs

●Tested circuits via multiple systems

●Worked with technicians in the field to test circuits and turn up to customers.

●Maintained records of interactions and transactions of customers, technicians in field and internal groups detailing their inquiries, complaints and comments.

●Worked on several projects to clean up data in our systems and systems for other centers.

●Handled escalations for my group. ● Trained center technicians.

Bellsouth Network Manager Birmingham, Alabama Jan 2001 to Dec 2006

●Handled center escalations

●Made outgoing calls to customers, technicians in field and internal groups needed for escalations.

●Scheduling

●Training

●Call Monitoring for technicians that reported to me.

●Collected data for different center initiatives in excel to present to upper management

●Responsible for group that analyzed maintenance orders to insure they were handled correctly and in a timely manner.

Customer Service Representative, Birmingham, Alabama Oct 1998 to Jan 2001

●Answered incoming calls from customers

●Made outgoing calls to customers, technicians in field and internal groups needed for escalations.

●Data Entry

●Assisted customers over the phone to provide pertinent information regarding the products, services, account information, and orders.

●Issued service orders

●Maintained records of interactions and transactions of customers detailing their inquiries, complaints, and comments.

●Reviewed customers records to ensure appropriate service orders had been issued.

●Accessed numerous computer systems to provide excellent customer service.

References

Available upon request

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