Customer Service Representative

Jessica Brown

Customer Service Repersentative

English, 708 Redbud Lane, Summerville, USA, 29486, 843-***-****,

Brown2calvar06 @ yahoo.com

Professional summary

Customer Service Representative with 10 plus years of experience excelling in problem-

solving and customer relationship management. Demonstrated leadership in training new

hires and streamlining project delivery, resulting in client satisfaction. Skilled at managing

inventory and processing transactions with precision, enhancing overall team performance

and service quality.

Skills

Problem-solving,

Time management,

Leadership,

Adaptability,

Customer Relationship

Management,

Communication,

Conflict Resolution,

Attention to Detail,

Teamwork,

Critical Thinking,

Sales,

Training.

References

Shatiqua Watson, Igor

(843-***-****),

Fatimia Jefferson, NCO

(843-***-****),

Cedra Jenkins ((843)640-

6162).

Employment history

Customer Service Representative, 2019 - Dec 2022

CVS Pharmacy, Mount Pleasant, SC

« Resolved customer inquiries efficiently, achieving high

satisfaction scores.

« Processed transactions accurately, reducing errors and

improving checkout speed.

« Trained new hires on company policies, enhancing team

performance and service quality.

« Managed inventory levels, ensuring product availability and

minimizing stock discrepancies.

* Streamlined project delivery, enhancing client satisfaction by

effective team collaboration.

Customer Service Representative, 2016 - May 2019

Igor, North Charleston

« Handled inbound and outbound calls for bill collection,

achieving high recovery rates

« Restored and disconnected services efficiently, ensuring

customer satisfaction

Utilized effective communication skills to resolve billing issues

and maintain client relationships

Customer Service Representative, Feb 2012 - Nov

2015

NCO, North Charleston

« Handled bill collections and customer support, achieving high

recovery rates and customer satisfaction.

« Resolved billing issues efficiently, enhancing client

relationships and reducing overdue accounts.

« Provided detailed account updates, ensuring accurate record.

Education

Apr 2024 - Present

Ecpi University, North Charleston

Working towards nursing degree.

Contact this candidate