Warehouse Operations Customer Service

Curriculum Vitae

Bhupendra Kumar Tiwari

Mobile: 090********,942-***-****

E-Mail: ************@**********.***

Akash Vihar, ITI, Jabalpur (M.P)

Career Objective

Seeking a responsible position in an organization providing innovative and challenging opportunity in the field of development.

Professional Experience

Key Result Areas:

Develop a Team of high caliber motivated and performance enhancing team of people.

Oversee running of warehouse operations, distribution.

Developed and implemented effective methodologies and tools for effective execution of logistic plan and managing responsibilities pertaining to Logistics, Warehouse/Material management and Dispatches for the area covering Madhya Pradesh).

Responsible for Right Put away and Pick away of SKU’s to maintain accuracy in inventory and dispatch.

Monitoring the material movement to other Depots, Customers & Key Accounts Parties & Conducting Audit & Stock verification on daily basis.

Support FC operation for daily activities in outbound Activates - Generating daily Pick List For

Monitor the performance of 3PL on inbound, outbound, Inventory, transport & returns departments to maximize operational excellence, inventory accuracy, quality, efficiency and productivity of ops activities.

Delivery, Then I doing confirmation Hand Over To SDP Goods For delivery

100% dispatch material in all store &, resolving dispatch & Transport related problems

Check it all material in Packing, for going material

Tracking Record of Material Dispatch, Confirming Dispatch according To Delivery Order, Gate Pass Making and invoice generation. Daily Tracking Vehicle.

Material Receiving and check all material by PO & Invoice

Planning Vehicle for Dispatch & Receiving Arrangement. Ware House Space Management

Oversee the all operational and administrative work in Warehouse (Warehouse Area-65000 sq feet ) Team Leader (Operation Manager)

ElasticRun Company, Jabalpur

Since 2022

Executive Summary

Sixteen years of retail management and operations experience demonstrating a consistent record of outstanding sales, merchandising and customer service results. Strong expertise in all areas of operations: Responsible Logistics, Management, Finish Goods, Dispatch Vehicle, Arrangement Banking, Handling Distributor and Sales Team, budgeting, inventory control, staffing Manage. Effective communicator, leader, and problem solver who builds teamwork and possesses the initiative to exceed goals. Roles & Responsibilities:

Supervised a staff of four people.

Answered an average of 25-30 calls per day by addressing customer inquiries, solving problems and providing new product information.

Earned management trust by serving as key holder, responsibly opening and closing store.

Politely assisted customers in person and via telephone.

Communicated with vendors regarding back-order availability, future inventory and special orders.

Provided an elevated customer experience to generate a loyal clientele.

Answered product questions with up-to-date knowledge of sales and store promotions.

Scheduled weekly inventory pickups and deliveries.

Investigated and resolved customer inquiries and complaints in a timely and empathetic manner.

Served as the main liaison between customers, management and sales team.

Ensured superior customer experience by addressing customer concerns, demonstrating empathy and resolving problems on the spot.

Maintained cleanliness and presentation of stock room and production floor.

Directed calls to appropriate individuals and departments.

Participated in physical inventory counts every Daily.

Replenished supplies, bags and other materials

Warehouse/Depot Manager

PepsiCo India Holding Private Limited (Bharat Logistic) Jabalpur 2013-2022

Assistant Depot Manager +3 Year Exp. 2011-13

PepsiCo India Holding Private Limited (Bharat Logistic) Jabalpur Roles & Responsibilities:

Created the Weekly schedule of 10 employees.

Described product to customers and accurately explained details and care of merchandise.

Earned management trust by serving as key holder, responsibly opening and closing store.

Politely assisted customers in person and via telephone. Accountant +2 Year Exp. 2009-2011

Perfetti Van Melle India Pvt. Ltd Jabalpur

SAP Operator +1 Year Exp. 2008–2009

Dabar India Limitedm (3rd Party Role) Jabalpur

EDP Operator

2008

+1 Year Exp. 2007-

Narolact paint Private Limited Jabalpur

Communicated with vendors regarding back-order availability, future inventory and special orders.

Implemented marketing strategies which resulted in growth of customer base.

Answered product questions with up-to-date knowledge of sales and store promotions.

Scheduled weekly inventory pickups and deliveries with vendors.

Assisted customers with food selection, inquiries and order customization requests.

Investigated and resolved customer inquiries and complaints in a timely and empathetic manner.

Scored in top 10% of employees in successful resolution of issues

Ensured superior customer experience by addressing customer concerns, demonstrating empathy and resolving problems on the spot.

Worked with the owner build in-season pricing strategies, including promotions and markdowns.

Executed in-season pricing strategies, including promotions and markdowns to reach financial targets of Maintained cleanliness and presentation of stock room and production floor.

Recipient of multiple positive reviews acknowledging dedication to excellent customer service.

Built long-term customer relationships and advised customers on purchases and promotions.

Monitored cash drawers in multiple checkout stations to ensure adequate cash supply.

Routinely answered customer questions regarding merchandise and pricing.

Dedicated to continuously improving sales abilities and product knowledge.

Designed displays to make the store experience interactive, engaging and reassuring.

Asked open-ended questions to assess customer needs.

Learned, referenced and applied product knowledge information.

Participated in physical inventory counts every 4 days.

Recommended alternative items if product was out of stock Highlights:

Accounting Clears, Banking Roles, Billing Management Highlights:

Managing Billing and Stockage clamp

Highlights:

Main role in complete billing section

Technical Skills

Operating System Windows-7,8,10, 2000, XP

Software Package MS Office (Word, Excel, PowerPoint), Photoshop, Paint Basic Hardware Basic Assembling, Testing, Basic Networking SKILLS

• Honest and Ability to handle pressure

• Creative problem, Systematic & Organized

• Good communication skill

• Self-motivating & decision making

Proficient in cash communication skills management Academic Qualification

2005 Post Graduate in Management (M. Com) From RDVV Jabalpur M.P 2003 Graduation (B. Com) From RDVV Jabalpur M.P

2000 12th From M.P. Board Bhopal

1998 10th From M.P. Board Bhopal

Other Qualification

• Post-Graduation Diploma in Computer Application – A Grade (2005) RGPV

• MBA-Supply Chain & Logistics Management -A Grade(2022)EIPS Personal Details

Name: Bhupendra Kumar Tiwari

Father’s Name: Shri. S.K Tiwari

Mother’s Name: Smt. Chanda Tiwari

Date of Birth: 15th Aug 1981

Address: AKASH VIHAR ITI JABALPUR JBP-482001, Madhya Pradesh Language Abilities: English and Hindi

Marital Status: Married

DECLARATION,

I hereby declare that the all the information given above is true and I hold the responsibility of its authenticity. PLACE: - JABALPUR

DATE :-

BHUPENDRA KUMAR TIWARI

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