Customer Service Experience
Resume:
Constance Allen
Tyrone, GA *****
*********@*****.***
Authorized to work in the US for any employer in USA and anywhere
Work Experience
Outreach Executive I
Oakstreet Health – Atlanta, Georgia
October 2023 – Present
•Develop, implement, and execute an effective sales strategy to achieve patient acquisition targets
•Demonstrated ability to develop, maintain and grow a rigorous sales pipeline, with accurate forecasting and reporting
•Deliver highest level of sales and customer service to our prospects, patients and community partners
•Generate leads by prospecting, building and maintaining relationships throughout the community
•Nurture prospective patients and prospect for new patients with an ambitious mentality via email, phone, and networking
•Master internal sales and marketing programs and systems to maximize effectiveness
•Demonstrated ability to think strategically when developing local relationships and sales plans. Must be able to plan 3–6 months in advance and accurately forecast sales performance
Senior Shift Supervisor
Club Demonstrations Services/Advantage Solutions
February 2022 – April 2023
Atlanta, Georgia
Completing in-store food and non-food demonstrations.
•Acquires and maintains knowledge of products represented.
•Promoting and enhancing sales of the product demonstrating
•Managing and Motivating employees to become an exceptional sale advisor
•Assisting and standing in when Event Manager is absent
Adult Beverage / Lead Event Specialist
Crossmark - Sharpsburg, GA
2020 to September 2021
•Completing in-store food and non-food demonstrations.
•Acquires and maintains knowledge of products represented.
•Promoting and enhancing sales of the product demonstrating
•Managing and Motivating employees to become a exceptional event specialist
Wellness Advocate and Essential Oil Educator
Essentially U! LLC - Tyrone, GA
2015 to Present
•Increased sales of specialty brand products used for health and wellness by 30% • Educated clients on the Essential Oils properties and uses to establish a repeat-purchase customer base • Set-up area B2B partners to establish wholesale and retail marketing of Doterra brand products
Sale and Image Consultant, Business Owner
A Place Where Couture Dreams Come True, LLC - Tyrone, GA
2012 to Present
•Developed key business relationships and support to start-up and sell products within 60 days • Expanded business model to focus and capture the Atlanta, Memphis, and Los Angeles markets • Hired, trained, and delegated to peak season labor resources to capture new client opportunities
Event and Wedding Planner, Business Owner
A Place Where Dreams Come True, LLC - Langhorne, PA
1993 to Present
•Directed and completed high-revenue, Dream Weddings events, in Atlanta-metro and Columbus, Ga
• Developed effective working relationship with key supplier businesses to optimize cost
• Promoted high awareness and attention to safety (incident free), quality and customer satisfaction
• Catering small events (events of less than 200 people)
•Managing a team of over fifty people
Customer Service Support
ARISE, Incorporated - Tyrone, GA
2012 to 2019
•Customer services for various clients such as Rogers Telecommunications, Carnival Cruise Lines, Interval International, and many other companies
•Sells and support for various clients
•Monitor and motivate staff to meets goals
•Hire staff
•Handling inbound and outbound calls for clients which involved handling customer service issues and sells of various products
Substitute Teacher
Lawrenceville Public Schools - Lawrenceville, NJ
2004 to 2009
•Executed teacher plans and strategies to assure no short-term disruption with student education
•Maintaining discipline
Division Environmental Engineer
Transco Energy - Atlanta, GA
1991 to 1993
•Organized consulting teams to achieve remediation project outcomes within budget
• Managing a team of 20 people to execute all facets of the remediation projects
Division Environmental Manager
MicroAnalysis Laboratory, Inc - Decatur, GA
1990 to 1991
•Managed underground storage tanks projects
•Supervised hazardous materials ground sampling for labs
Contract Environmental Scientist
Williams, Russell, and Johnson
1989 to 1990
•Managing and assisting on various environmental impact studies and remediation projects
•Manage a budget of more than $5 million of remediation projects
Teacher
Memphis City Schools - Memphis, TN
1982 to 1989
•Taught, prepared, and tested 900 mathematics and life sciences students with 95% accuracy
• Served as student sponsor for girls club
•Sponsored and coached cheerleading and majorette squad
•Developed an annual Health Fair
•Lead teacher for the Mathematics and Science departments at various schools
Education
Shadow Nursing CSN School - Riverdale, GA
Georgia Nursing Aide Program
State Board Scheduled
BS in Chemistry
Clark College - Atlanta, GA
German Studies
University of Marburg
Computer Education
Shelby State Community College - Memphis, TN
Skills
• Food service
• Team Management
• Catering
• Leadership
• B2B sales
• B2B marketing
• Medical terminology
• Windows
• Front desk
Certifications and Licenses
BLS Certification
Food and Safety Management
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