Business Analyst Jira Administrator

Maryam Hajikarim

Jira & IT Administrator

DoB: **/7/1984

*.*********@*****.***

( +90-538*******

Turkey

Profile Summary

I am a dynamic and results-oriented professional with extensive experience as a Jira Administrator, ICT Manager and Business Analyst. I have a proven track record of optimizing organizational processes, increasing efficiency, and driving business growth through strategic technology implementation and analysis. As a business analyst, I am skilled at gathering and analyzing requirements, identifying opportunities for process improvement, and translating business needs into actionable IT solutions. Experience in conducting thorough market research, stakeholder interviews and feasibility studies to guide informed decision making and strategic planning is my specialty. Combining technical expertise with a strategic mindset, I excel in bridging the gap between technology and business objectives to deliver tangible results. Proactive, collaborative, and customer-focused, I thrive in fast-paced environments and am committed to driving continuous improvement and innovation across all facets of the organization.

Education

Bachelor of Software Engineering

Institute/University : Allame

Noor, Iran

2002 - 2006

Master of MBA

Institute/University : Fenerbahçe University

Istanbul, Turkey

2023 - Present

Work Experience

1- Product Manager and Jira administrator

HiDoctor Health Services Joint Stock Company

(https://www.hidoctor.health)

Turkey, Istanbul

Novembre 2023 – Present

Tasks and Achievements :

■ Functions:

■ • Product Strategy Development

■ • Market Analysis

■ • Resource Management

■ • Requirement Gathering and Prioritization

■ • Cross-Functional Collaboration

■ • Release Planning and Management

■ • Integration Management

■ • Performance Monitoring and Optimization

■ Achievements:

■ • Product Launch Success

■ • Feature Innovation

■ • Cross-Functional Team Alignment

■ • Optimized Workflows & Risk Mitigation

■ • Upgraded Infrastructure Technologies

■ • Compliance Achievement

2- Infrastructure Processes Manager

Hamkaran System Group

(https://www.systemgroup.net)

Tehran, Iran

March 2020 - September 2023

Tasks and Achievements :

■ Functions:

■ • Infrastructure Planning and Strategy

■ • Process Optimization

■ • Resource Management

■ • Security and Compliance

■ • Vendor Management

■ • Incident Response and Resolution

■ • Technology Evaluation

■ Achievements:

■ • Implemented Cost-Saving Measures

■ • Enhanced System Reliability

■ • Achieved Compliance Certifications

■ • Optimized Workflows

■ • Upgraded Infrastructure Technologies

■ • Developed a Skilled Team

■ •Enhanced Security Posture

3- ICT Manager

Hirbodan Management Co

(https://www.hirbodan.com)

Tehran, Iran

August 2014 - February 2020

Tasks and Achievements :

■ Functions:

■ • Strategic Technology Planning

■ • Infrastructure Management

■ • Data Management and Analytics

■ • Cybersecurity and Risk Management

■ • Collaboration with Operations

■ • Technology Integration

■ • Compliance and Regulatory Adherence

■ Achievements:

■ • Improved Operational Efficiency

■ • Enhanced Data Security

■ • Implementation of Advanced Technologies

■ • Disaster Recovery and Business Continuity

■ • Cost Optimization

■ • Successful System Upgrades

■ • Training and Development Initiatives

4- Network Administrator

Emdadkhodro Iran (https://096440.com/ )

Tehran, Iran

March 2012 - May 2014

Skills

Atlassian JIRA

Scrum Master

Business process

management BPM software

Data Analyz

ITIL

ISMS

IT Service Management

Asset management

Language

English

Certificates

Certified Business Analysis Professional (CBAP)

Certified Analytics Professional (CAP)

PMI Professional in Business Analysis (PMI-PBA)

PMP

HRM

ITIL

MCSE

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