Customer Service Representative

Jose Bernardo Lopez

Los Angeles CA 323-***-**** ***********@********.***

Education:

University of California, Merced

Bachelor of Arts in Psychology and Sociology

Graduation: December 17, 2021 GPA: 3.5

Activities:

Hermanos Unidos Fraternity

Work Experience:

Customer Service Representative Health Net August 01,2022-May 28,2024 Answer customer phone calls and provide them with the information that they request Accurately documented researched and resolved customer services issues Furnishing Member and health care provider with details regarding member benefits Proving extant and prospective members with the details of network providers

California Mortgage Relief Program

January 01,2022-July 1,2022

Provided quality customer service to insurance customers, including addressing all of their questions and concerns regarding their mortgage

Maintain quality control/satisfaction records, constantly seeking new ways to improve insurance verification and customer service.

Handle complaints, provide appropriate solutions and alternatives within the time limits, and follow up to ensure resolution

.

Merced County Community Foundation - Coordinator

January 20, 2020 - December 20, 2021

Coordinated complex calendars for 15+ staff and managers, overseeing meeting logistics. Scheduled and coordinated appointments for a medical office with 500+ patients and three case managers. Prepared, proofread, edited, and finalized documentation and reports. Handled approximately 200 incoming calls daily with professionalism and courtesy. Maintained documentation for at least 300 employees, leading to a 5% error reduction. Facilitated the transition to work-from-home operations during COVID-19, developing new processes.

Best Buy - Customer Service Team Leader

October 10, 2019 - January 9, 2021

Distributed 500+ units of inventory daily with high accuracy. Resolved customer inquiries and disputes, escalating issues when necessary. Provided exceptional service to 200+ customers daily, building brand loyalty. Oversaw strategy and workflow for a team of 6, ensuring continuous performance improvement. Leadership Experience:

California Teaching Fellows - Merced Site Manager

February 15, 2017 - October 10, 2019

Created a safe and nurturing childcare environment for up to 15 children, collaborating with three other caregivers.

Interacted with infants and educated teenagers and toddlers towards age-appropriate milestones.

Engaged with and educated learners in a supportive environment to enhance critical thinking and communication skills.

Skills:

Budget Management Relationship Building

Training

Strategic Planning

Bilingual in Spanish and English Customer Relationships

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