Customer Service Computer Science
Resume:
MEHAKPREET KAUR
CONTACT
& *************@*****.***
**** ** ****** **, ********, Alberta,
T6E 1W3
SKILLS
Communication Skills
Customer Relationship Management
Sales Skills Such as -upselling, cross-
selling, and closing strategies.
Problem-Solving Skills
Product Knowledge
Time Management and Organizational
skills.
Adaptability and Flexibility
EDUCATION
post graduation diploma-(computer
network and security)
Institut supérieur d'informatique (
montreal, qc)
2020-2022
Specialized in Network protection,
cryptography, ethical hacking,
compliance."
BACHELOR'S OF COMPUTER SCIENCE
BBK DAV COLLEGE, INDIA
2016-2019
Specialized in subjects computer science,
math's and physics.
LANGUAGES
[1S
‘i
PUljabi TD
PROFILE
Dynamic and results-oriented professional with 2+ years of experience in customer
service and sales roles. Proven track record of exceeding sales targets and
delivering excellent customer experiences in fast-paced environments. Skilled in
building relationships and providing tailored solutions that drive customer
satisfaction and loyalty. Adept at leveraging strong communication and problem-
solving abilities to enhance team performance and achieve organizational goals.
Seeking to bring my expertise and passion for customer service to a growth-
oriented company
WORK EXPERIENCE
TEAM MANAGER ( ROGERS,FIDO )
10 SOLUTIONS CONTACT CENTER JAN2023-FEB2024
e Leda team of 25 customer service reps, providing coaching and feedback that
improved performance by 20%.
e Conducted regular one-on-one meetings to support team members’ growth and
development.
« Monitored performance metrics closely to ensure team met service level
agreements and customer satisfaction goals.
« Resolved escalated customer issues promptly, improving customer satisfaction
scores by 25%.
« Prepared and presented performance reports to senior management, leveraging
data insights to drive strategic decisions.
e Used CRM systems effectively to track customer interactions and team
performance metrics.
CUSTOMER SERVICE REPRESENTATIVE ( ROGERS,FIDO)
10 SOLUTIONS CONTACT CENTER FEB2022-JAN2023
« Assisted customers with inquiries, billing issues, service changes, and technical
support via phone, email, and chat.
e Maintained a deep understanding of Rogers or Fido products, services,
promotions, and policies to effectively address customer needs.
« Educated customers on new products and service enhancements to drive upsell
and cross-sell opportunities, And sell 25 broadband, 30 wireless in each month.
« Documented customer interactions and resolutions accurately in CRM systems
(e.g., Salesforce, Fido's internal systems) to maintain thorough records and
track customer preferences.
e Handled escalated customer concerns with professionalism and empathy,
achieving a high rate of issue resolution on the first contact.
ASSITANT SUPERVISOR
COOK IT, MONTREAL,QC. OCT2020-JAN2022
e Assisted in managing inventory levels, including ordering supplies and
maintaining stock levels to meet production demands.
e Collaborated with the Supervisor to streamline workflows and enhance
operational efficiency in kitchen processes.
« Ensured prompt and courteous service to meet customer expectations and
resolve any issues or concerns effectively.
« Monitored food preparation processes to uphold quality control standards and
compliance with health and safety regulations.
¢ Provided training, guidance, and ongoing support to team members, fostering a
positive work environment and improving overall productivity.
Contact this candidate