Real Estate Customer Service

Makida Tefera

*** ********* *****, *****, ** 469-***-**** **********@*****.***

Driven and energetic Real Estate Transaction Coordinator with 4 years experience in real estate. Highly adept at building excellent working relationships with other real estate agents, lenders, appraisers, title companies, and attorneys. RELEVANT SKILLS

Customer service • Documentation • Problem Solving •Bilingual • Teamwork • Software Installation & Configuration

• Windows • Time managment • Problem solving • Creativity • Leadership • Microsoft • Real Estate Contracts • MS Office EDUCATION, CERTIFICATES, & CERTIFICATIONS

● Richland College ESL Workforce Communication Program.

● Colaberry School of Data Analytics : Business Intelligence in SQL

● Eweket High School: High School Diploma.

RELEVANT EXPERIENCE

Nation Realty Network • Transaction Coordinator, Dallas, TX 12/2029 - current

● Assist Real Estate Agents in all aspects of their business. Prepare all listing and buying documents, input listings in MRIS, design print and web advertising and work on transactions from contract to closing.

● Assisted agents from contract ratification to closing. Ensured all paperwork was complete and submitted to all parties, schedule inspections and work closely with the lenders and title companies.

● Coordinated appointments to show tenants and buyers prospective homes. Ally Financial • Credit Admin, Lewisville, TX 06/2021 - 06/2022

● Review and Resolve pending Credit Issues.

● Review dealer's special requests for increases in Credit Lines.

● Send dealer correspondence for items of incompleteness.

● Maintain updated records of loan applications.

● Follow up with clients about loan renewals.

● Review loan requests.

ADDITIONAL EXPERIENCE

Sale Representative • FDK Auto Sale, Garland, TX 01/2019 - 12/2019

● Responsible for selling the maximum number of vehicles.

● Arrange special orders for customers by documenting preferences, researching other dealers, and delivery on all expectations, securing a customer satisfaction rating.

● Set up and update customer accounts with interactions, payments and personal information.

● Active social media presence to increase networking opportunities to create successful, on-going customer relationships.

● Responded to customer inquiries via telephone, email, and in person. Answer phones and create notifications in the system.

TCA TEST CENTER ADMINISTRATOR • Prometric Testing Center, Dallas, TX 07/2013 - 06/2018

● Welcoming a guest with courtesy manner and answering the phone, Check-in and check-outs guest, Launch the exam.

● Maintaining day-to-day documentation and reports related to testing exams.

● Greet examinees and verify identification.

● Inventory control and general data entry.

● Maintain and apply expert knowledge of test center policies, practices and procedures Greet examinees and verify identification.

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