Customer Service Data Entry

Denecia A Stevenson

*** ******* **

Montgomery, AL 36111

281-***-**** Cell

*************@*****.***

OBJECTIVE

To obtain an Accounts Finance/Receivable position in the Financial Area: Customer Service, Billing, Applying Cash, Investigation, Collections and Data Entry

CORE STRENGTHS

Financial Accounting Billing Data Entry

CPT ICD-10-CM Scheduling Reconciliation

Medical Office Procedures Schedule (EHR) Electronic Health Records

Sage – (DM2) Netsuite Great Plains - Software

Oracle/JD Edwards (9.1) Check out Clerk MOA Program Collection

RELEVANT EXPERIENCE AND EMPLOYMENT HISTORY

Accounts Resolution Specialist-Special Billing United Site Services Remote 08/23-06/24

Reviewing and auditing invoices, validating pricing, and maintaining overall accuracy of invoices

Managing unbilled orders and working with other depts to correct any errors

Uploading invoices into portals – (Ariba, Actian, IOL,Isupplier and Supply Pro)

Working in Netsuite, SideTrade, Tower, Navision and Smartsheet

Strong customer service and collections

Working Remote

Billing Specialist RobertHalf/Kroll Remote 06/23-12/23

Reviewing and auditing work orders and quality controll

MUST be tech savvy – working remote

Accounts Resolution Specialist-Special Billing RobertHalf/USS Remote 11/22-06/23

Reviewing and auditing invoices, validating pricing, and maintaining overall accuracy of invoices

Managing unbilled orders and working with other depts to correct any errors

Uploading invoices into portals – (Ariba, Actian, IOL,Isupplier and Supply Pro)

Strong customer service

MUST be tech savvy – working remote

Lead - AR Collector Reladyne Houston, TX 11/20-11/22

Collections on House accounts – Industry accounts – 5 other Salesmen accounts

I have a total of 275 accounts and the breakdown 21 are Industrial accounts, I work 55% of my accounts

Calls – Salesmen & Customers

Release Orders – Credit Card Payments – Cash Applications

I create Finance Charge spread sheets and also short pays

Training other AR Collectors

AR Collector I OilStates Energy Services Houston, TX 8/18-4/20

Prepare, generate accurate and timely invoices inputting invoices in different portals–OpenInvoice-Ariba-Ascent-Noble-ConocoPhillips-Cortex.

Collections on accounts.

Reviewing Cash.

Training

Account Finance Specialist ABM Industries Houston, TX 8/15-7/18

Maintain an account control workbook (ACW) for each account assigned.

Prepare and generate accurate and timely invoices for multiple service types across a variety of bill cycles for assigned portfolio of On Site National Accounts customers.

Review data, resolve discrepancies, and enter all start/change and cancellation data into system for assigned portfolio of accounts.

Analyze and process all invoice adjustments requests (NAAF form), including review and verification of information for accuracy, reasonableness and compliance to National/Client Solution SOX policy.

Serve as first point of contact, support and subject matter expert for National Account Managers (NAM), Regional Controllers and Branch Managers, answering inquiries, reviewing, identifying process or training issues and recommending solutions.

Work closely with Field Billing, Cash Applications, Sales, NAMs and Operations to ensure completeness of billing data and accuracy of invoices and collection assistance.

Immediately following billing, place copies of all monthly billing records on the organization SharePoint site.

Review and resolve unapplied cash upon notification of receipt.

Provide aging reports to NAMs and/or responsible Operations management at least monthly.

Maintain the accuracy of account level billing procedures by making prompt changes to the documentation.

Ensure all responsibilities are executed in compliance with policies and procedures, setting the example for field billing staff.

Attend all mandatory training programs, classes and remain current on changes in policies and procedures.

Maintain complete and organized hard and soft copy files and audit trails on each assigned National Account for assigned portfolio.

Miscellaneous duties as assigned.

Cash Accounting Clerk ABM Industries Houston, TX 3/09-8/15

Receives lockbox, EDI transactions and credit card payments and enters into Oracle/JD Edwards (JDE) cash applications system.

Compares totals on lockbox registers with amount posted in JDE to verify balances, Post data and balances accounts.

Compiles bank lockbox reports, JDE entry/posting reports, and bank reconciliation reports.

Provides copies to the field of unapplied payments and overpayments. Performs appropriate follow-up to assure resolution/completion in a timely manner.

Works within a high production cash applications environment.

Provides excellent customer service to internal and external customers.

Accounts Receivable/Collections Kelly Svcs/Lapolla Industries Houston, TX 8/08-12/08

Daily Cash Settlements, post customer payments by recording cash, checks, credit cards transactions and entering transactions from lock box and local deposits and updating receivables

Price Adjustments and invoicing

Releasing orders, Outbound calls and Collections

Route Accounting Perfection Bakery Fort Wayne, IN 10/06-6/08

Daily Cash Settlements, balancing several routes from different branches

Daily deposits, Price Adjustments and invoicing

Customer Service, working with Sales Managers

Medical Billing Physicians Plaza Fort Wayne, IN 1/84-3/87

Medical Billing for 14 Doctors

Receptionist

Intake of Patients for Night Clinic

EDUCATION

Remington College-MOA Houston, TX Diploma – 06/20 – Cert - 10/20

AIU-American InterContinental University Houston, TX Assoc in Business Administration

International Business College Fort Wayne, IN Business Courses Certificate

Elmhurst High School Fort Wayne, IN Diploma

Contact this candidate