North Carolina Project Management

Niquel Hunter

Rock Hill, South Carolina *****

803-***-**** ********@*****.*** https://www.linkedin.com/in/niquel-hunter

SUMMARY

Project management professional experienced in managing Unified Communication project risks, issues, and changes. Seeking an opportunity to join a values-based company to leverage my skills and knowledge and support sustainable company growth.

Professional Skills

Problem Solving Communication

Management Data Analysis

Training & Development Strategic Planning

Risk Management Forecasting

Negotiation Budget Management

PROFESSIONAL EXPERIENCE

WINDSTREAM COMMUNICATIONS Matthews, North Carolina

Project Manager 2017-2024

Led implementation of multi-location circuit-based customer orders.

Coordinated 150 installations, disconnects, and changes for special access circuits, including ethernet complex high-speed voice and data services.

Interfaced with interexchange carriers, connecting companies, and overall PCs to clarify and validate orders.

In a timely manner, placed and tracked orders with vendors for OFF NET and confirmed dates were met and circuits were dispatched promptly.

Managed between 125 to 150 active customer orders simultaneously.

Served as single point of contact between internal groups and vendors during implementation of OFF NET orders.

Escalated project orders to ensure project schedule compliance.

Conducted post-project reviews to identify areas of improvement.

Researched vendor business rules and analyzed and resolved ordering issues.

Provided resolution on carrier orders rejected, clarified, or in jeopardy to manage expedite requests.

SPECTRUM BUSINESS CLASS Charlotte, North Carolina

Project Coordinator 2016-2017

Provided direction to and coordinated between functional areas while reporting progress and issues to external & internal customers on a weekly basis or as needed.

Maintained relationships with internal departments, vendors, customers, and contractors to encourage team approach to issues and opportunities.

Managed end-to-end implementation of signed contracts of all sizes and in all phases.

Coordinated and documented project scope, defined and maintained project schedule, and partnered with functional managers for required resources.

SPECTRUM BUSINESS CLASS Charlotte, North Carolina

Order Management Representative 2014-2016

Exceeded monthly quota of 300 every month for number of calls, performance, and completion of 150 orders; received awards for quality control, team player, team support, and attendance.

Facilitated training sessions to enhance and strengthen team members such as new hires and underperforming employee’s skill development and productivity in managing over 75 Account Orders in their queue, Customer Service, Call Quality, and Salesforce.

Coordinated project escalations with leads, regarding service delivery, construction, operations, project management as required in activation of services and / or installation of equipment.

SPECTRUM BUSINESS CLASS, Charlotte, North Carolina,

Sales Support 2012-2014

Coached and mentored Account Executives to ensure processes were understood and complied with for creation of complete and accurate sales packages.

Generated additional sales opportunities through product suggestion and customer relationship building. Point of contact for customers during installation process and managed multiple systems to ensure deadlines for installations were met.

MUZAK, Charlotte, North Carolina,

Project Coordinator 2007-2012.

Worked with Local Operation Manager on daily basis to evaluate that performance of technicians was met based on company / client needs.

Managed work orders submitted to over 10 certified technicians throughout nine states, mapping their daily routes to ensure customer requests were met. Administered work schedule and assignments to include supervising progress of all assignments.

EDUCATION

YORK TECHNICAL COLLEGE, Rock Hill, South Carolina

Health Science

TECHNICAL SKILLS

Salesforce Microsoft 365 OneNote Carrier Meta Solv (NGMSS) Neustar Cloud - Tech Dispatch Engineering Project Management (EPM) Tableau SDAPP (Service Delivery) PM Scheduler WinProject

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