Notary, Medical Assistant Certified

Marcia Clarke

Concord, NC • Phone: 980-***-**** • **********@*****.***

PROFESSIONAL PROFILE

Experience in effectively managing workloads, meeting deadlines, and providing direction to multiple employees on various projects. Communicating with external and internal employees to meet the expectations of assignments. Proven record of meeting metrics and goals to establish company profits to avoid losses.

Exceed company policies & regulations Impressive leadership/training skills, problem solving skills & detail oriented • Experience with Maximo, FAI, S2K, EPIC, EMR, ACMS, MARS and various • Microsoft Software such as Excel, Word, Access, Spreadsheets, QuickBooks, SAP, and the internet explorer

EDUCATION

Capella University

MBA

Graduated 3/2024

PROFESSIONAL CERTIFICATIONS

●Certified Medication Aide – 8/2022

●BLS CPR & AED – 8/2022

●NC Licensed Notary – 4/2021

●Certified Nursing Assistant 10/2020 Certified Medical Assistant 6/2018

●NC Life License - 2018 Certified Medical Assistant (CCMA) 6/2018

PROFESSIONAL EXPERIENCE

MGA Homecare

Client Service Manager - PDN 2024 - present

●Maintain professional relationships with clients to support company revenue and outreach.

●Contacting existing clients to discuss new products or services,

●Renewing client contracts to guarantee company revenue and researching new leads to onboard clients.

●Manage a staff of Client Services Representatives

●Enlist support from the marketing team to reach new clients

●Create and maintain a client communication platform

●Promote cross-departmental communication

●Verify and approve timesheets

●Determine pay rate offers for cases and nurses

●Assist with new hires and schedules

TD Bank Charlotte, NC

Remote Credit Card Service Representative 09/2022 -2024

●Engage customers and partners in service conversations to understand and meet their current and future product/service needs by providing them with necessary information and guidance

●Provide features of utilizing Online Banking to allow customers better understanding of the tools

●Protect customer accounts by following step by step protocols to determine

fraudulent attempt

●Assist with various banking needs providing timelines and dates of availability

●Meet daily compliance by carefully following guidelines and understanding resources available

Duke Energy Corporation Charlotte, NC

Executive Assistant II to SVP 03/2021-09/2022 Global Risk Management & Insurance

●Organizing, scheduling, planning, and booking of meetings for directs, skip level, VP's, SVP, and the CEO

●Complex calendar management for internal and external meetings from month to month

●Creating presentations for team meetings, diversity projects, and

●Handling and redistributing faxes and emails

●Expense reimbursement for miscellaneous items and time reporting

●Notary for official documents related to risk and insurance management

Atrium Health Concord, NC

Certified Clinical Medical Assistant 1/2023-03/2023

●Follow patient intake/rooming work policies in place at practice and examination rooms-HIPAA Update health maintenance for each patient at each visit accurately identifying any changes

●Assist with prescription refills, scheduling, and referral authorizations following doctor orders Perform quality control and patient point of contact (POCT) as applicable • Ensure labs and diagnostic tests are tracked and logged

Eventus Whole Health Concord, NC

Hybrid Medical Assistant 10/202*-**-****

●Prepare clinical documentation day to day for providers visits.

●Complete basic encounter notes for acute, chronic, PCP visits, Psych, etc. • Perform medication reconciliation on patients being seen before visits.

●Enter labs, imaging, and referrals per physician request.

●Build facility relationships to perform patient updates for physician

Post at Providence Charlotte, NC

CNA/Medication Aide PRN 8/2022 - 10-2022

●Care for individual needs of 6 residents in home care.

●Responsible for taking and recording patient vital signs, lifting, moving, and transporting residents using proper body mechanics.

●Administer oral and external medications to residents under supervision of a registered nurse. Documenting within the MARS system

Duke Energy Corporation Charlotte, NC

Work Management Specialist Invoice Processor 2/2019-3/2022

Safety Event Council

●Ensure work assigned was accurately executed and documented based on time and day of events Building an understanding of construction, standards, compatible units, and delivery of operations used to complete the work

●Process invoices and vendor building guidelines using appropriate GL accounting

●Reconcile work order materials, labor, and equipment to represent actual field construction Provide support for delivery of operations in invoice processing to close out work orders

Talent Bridge Remote Charlotte, NC

Benefits Coordinator, Contractor Seasonal 10/2020 - 2/2021

●Manage employee benefits to determine eligibility coverage in network and out of network

●Verify with multiple insurance carrier's breakdown in benefits for the provider of the service

●Provide cost to medical facilities to relay to customer to determine next steps

●Maintain fax documents to refer to regarding approvals and denials

●Establish relationships with external partners to build contacts and additional resources

●

Wake Forest Baptist Medical Center/Atrium High Point, NC. Patient Services Representative 12/2017 - 2/2019 Family Practice/Neurology/Pulmonary

●Schedule patients for follow up visits such as DOT, physicals, follow ups, new patient appointments, and urgent care appointments.

●Work with Care Pricer and One Source tools to verify insurance coverage eligibility,

●copayments, deductibles, and OOP coverage.

●Respond to voicemails, emails, and phone calls regarding patient care and needs of service.

●Work closely with the patient's physician orders and their nurse to provide care. Meet weekly collection goals

Accordant Care Health Services Greensboro, NC

Clinical Operations Coordinator 6/2017 - 12/2017

●Support Clinical Dept in mailing members educational material regarding their health care diagnosis

●Verify and make corrections in the ACMS system and assist as backup operator for incoming calls.

●Provide information about 18 various conditions to members and their families

Flexogenix Greensboro, NC

Front Office Coordinator 6/2016 - 12/2016

●Create strategic plans to complete daily work assignments.

●Assign New/Follow Up patient’s chart numbers, verify insurance companies and deductibles to

●met

●Verify if previous claims for same services have been completed in the last 1-3 years Provide

●total estimates for future services rendered

●Verification of accuracy when completing patient payment forms and signature of documents.

●Schedule injections, ultrasound, collect copays, record payments and schedule future appointments and buy bill appointments.

●Communicate with insurance companies to verify benefits accurately prior to upcoming

●appointments.

●Responsibility of protecting patient privacy and getting authorizations signed and dated. Keep

●account of monthly inventory and ordering of office supplies. Compliance always regarding

●privacy and HIPAA regulations.

Duke Energy/Piedmont Natural Gas Fayetteville, NC

Customer Service Specialist 10/2014 - 6/2016

●Handle high volume calls from customers regarding billing inquiries

●Multitask between North Carolina, South Carolina, and Tennessee state regulations. Assist

●customers with inquiries, payments, start/stop services, and online assistance. Handle calls with

●one call resolution, communicate using job aids and tools to provide answers to questions.

●Meet monthly sales quota by determining which customers meet guidelines within perimeters of

●each state.

●Handle emergency calls efficiently by following job cards that allow for applicable questioning to

●provide adequate information for the technician upon arrival.

●Work with S2K systems, multiple screens, and customer service escalations team.

●Promote empowerment.

Bass Air Conditioning of Fayetteville, NC

Service Scheduling Coordinator/Dispatch March 2011-2014

●Assist in monthly billing and handling of service accounts schedule appointments, create and file documents/invoices

●Coordinate 40 hour work week for up-and-coming jobs weekly for 15-20 technicians. • Communicate regularly with parts house, order supplies and parts, collect payments, offer yearly preventative maintenance programs and the benefit.

●Answer high volume calls, handling retention calls professionally. Responsible for dispatch to emergency calls, balancing inhouse inventory, scheduling regular maintenance of technician trucks, facilitate residential/commercial jobs with salesman depending on customer options

●Collect accurate detailed information containing customers' detailed equipment.

●Explain warranties, preventative maintenance and equipment for customer understanding.

●Navigate multiple computer screens, contact customer base regularly, dispatch each call accurately and in a timely manner, effectively communicate with customers prior to dispatch

Contact this candidate