Customer Service Representative

ORUH, IHECHUKWU WISDOM

** **** ******, ***** ******, Lagos State ************@*****.*** +234(0)816-***-**** PROFESSIONAL SUMMARY

Experienced sales supervisor and customer service personnel with over 3 years of proven expertise. Proficient in delivering top-notch customer support, sales and marketing operations, managing administrative tasks, and ensuring smooth operations. Adept at problem-solving, multitasking, and maintaining a high level of competence and professionalism. Committed to efficiency and excellence in all tasks, seeking opportunities to contribute to organizational success.

SKILLS AND CORE COMPETENCIES

● Effective communication

● Good listener

● Attention to details

● Microsoft suit

● Time management

● Research skills

● Critical thinking

● Adaptability

● Analytical skills

● Problem-solving skills

● Organizational skills

● Teamwork

PROFESSIONAL EXPERIENCE

Okeson Nigeria Enterprises Idumota, Lagos State January 2022 –Date Sales Supervisor

● Ensure client satisfaction by providing excellent sales and aftersales services, which resulted to increase in sales by 30% on quarterly basis.

● Manage and record various logistics activities for the organization, which reduces customer’s complaints to 4% on goods delivery on quarterly basis.

● Improve work efficiency by tracking and monitoring work processes, helping the sales team exceed sales targets and activity metrics by 20%.

● Train sales personnel in the sales department and support staff within the company to retain top customers during competitive periods by devising and presenting them with discount options.

● Competently manage all sales, marketing, and promotional activities, planning and executing them effectively.

● Directly supervise employees engaged in sales, marketing, inventory management, invoice reconciliation, and client service.

● Provide instruction and assistance to staff on handling complicated sales situations.

● Collaborate with top company officials to develop methods and procedures to increase sales, expand the market, and promote business growth.

● Resolve customer complaints related to services, products, or personnel.

● Monitor sales team performance to ensure that organizational goals are met.

● Respond to potential customer questions and follow up on call inquiries.

● Meticulously track weekly, monthly, and quarterly performance and sales metrics. Blue Ridge Microfinance Bank Ikeja, Lagos State October 2019 – December 2021 Debt Recovery Officer and Customer Support Representative

● Negotiated and established repayment plans for over 150 customers monthly.

● Provided a professional and welcoming experience for clients, visitors, and stakeholders, which led to increased sales by 30% due to better customer satisfaction.

● Took advantage of the social media advertising system to create more awareness about the company’s products, resulting to 217,234 followers in high publicity and increased monthly sales by 45%.

● Resolved over 300 customer’s credit and debt issues quarterly, and at year end.

● Conducted monthly reviews for over 100 customer accounts, managing pre-due, due date, and overdue statuses.

● Addressed and resolved product and service-related problems for customers.

● Attracted potential customers by addressing queries and providing information on products and services.

● Assisted in preparing reports, presentations, and other documentation, ensuring accuracy and attention to detail.

● Communicated challenges encountered to my lead manager, leading to appropriate team management and control.

● Provided detailed weekly reports on loan recovery activities and challenges.

● Acted as a liaison for customers, handling changes in policies and renewals and informing them about new deals and promotions.

● Collaborated with other team members and contributed to the office's overall efficiency.

● Coached over 30 new debt recovery personnel.

PROFESSIONAL DEVELOPMENT AND TECHNICAL PROFICIENCIES EDUCATION

Bachelor of Science in Agriculture-Agronomy- 2017

Michael Okpara University of Agriculture, Umudike

AWARDS

Crop Evangelist - 2017

Agronomy Students’ Association of Nigeria (ASAN)

CERTIFICATIONS

3Ps of Business Analysis - 2023

Eno Business Analysis School.

Soft Skill Training – 2022

Jobberman (coursera)

Stakeholders Engagement Strategy - 2021

Philanthropy University.

Diploma - Graphics Design and Multimedia - 2021

New Horizons Computer Learning Center, Surulere, Lagos State. Planning for Monitoring and Evaluation - 2019

Philanthropy University.

REFEREES

Mr. Ahanonu Ifeanyi Cajettan

Secretary

Sonia Foods Industries Limited

*****************@*****.***

+234(0)706-***-****

Mr. Oruh Solomon

Supervisor, Maintenance Department

Saint Nicholas Hospital

+234(0)802*******

Contact this candidate