Front Desk Customer Service
Resume:
Brianna Samples
Buford, GA *****
****************@*****.***
Work Experience
TENDER ONES THERAPY SERVICES - Dacula, GA
Reception/Billing
I worked at the front desk of the pediatric therapy office.
● Answer phones
● New patient intake
● Work with scheduling
● Pool invoices
● Late fee/no show invoices
● Other small fees/ invoices
● Work with Billing for Medicaid
● Request approval from Medicaid
Caregiver
OLIVE BRANCH PERSONAL CARE HOME - Braselton, GA
2014 to 2016
I was a caregiver for a group of residents. Key responsibilities include:
● Help residents dress/undress
● Assist with Medication
● Take vitals
● Assistance in bathroom- toilet/shower
● Cook for residents
● Do daily activities such as art, games, exercise ect.
● Clean residents rooms/bathrooms
● Take residents on outing & doctor visits
● Report in books for each resident daily activites ect
● Fill out med/vitals in each resident book
● Answer phones @ front desk
Lead Teacher
DUNCAN CREEK ACADEMY DAYCARE - Dacula, GA
2013 to 2016
lead teacher
DUNCAN CREEK ACADEMY DAYCARE
May 2013 to March 2014
in the 2-3 year old class at quality rated daycare. Previously, was lead teacher in 1 year old class from May 2013 to March 2014. Key responsibilities include:
● Manage classroom process
● Building rapport with parents and children
● Training assistant teachers on daycare techniques and procedures including, but not limited to, how to communicate effectively with the children and their parents, proper sanitizing of toys and furniture, proper hand washing for both children and teachers, and proper diaper changes.
● Ensuring safe learning environment
● Understanding and tending children's needs including, but not limited to, feeding, changing, potty-training, nap times.
● General duties include, but not limited to, cleaning and organizing of rooms Part-Time Retail Support, Shoe Department
MACY'S
2013 to 2013
Exemplified excellent customer service, time management and team work skills in very high-volume retail environment. Duties included:
● Assisting customers with their shoe selections
● Efficiently and accurately retrieving requested merchandise to minimize customer wait times
● Quickly learned store operating systems, policies and procedures.
● Ensured inventory room was clean and organized.
Customer Service Representative/Cashier
Royston, GA
2012 to 2013
Maintained various roles in clothing retail environment including customer service representative, cashier and stock clerk. Duties included:
● Resolving customer issues/complaints in a proactive manner
● Maintaining knowledge of store inventory and sales activities
● Managing cash till, process customer payments and returns
● Assisting with the stocking shelves, rotating merchandise and marking prices
● Quickly learned store operating systems, policies and procedures.
● General opening and closing duties including cleaning, organizing and restocking. Teacher's Aid
DISCOVERY POINT DAYCARE
2011 to 2012
3 month contract to fulfill a maternity leave. Responsibilities included:
● Planning educational and engaging activities for the pre-school children for the after-hours program
● Ensuring safe learning environment
● Tending to children's needs including, but not limited to, feeding, changing, potty-training, nap times.
● General duties included cleaning and organizing of rooms and lobby Education
Georgia State University
September 2015
Skills
CPR, EXCEL, POWERPOINT, MICROSOFT WORD, WORD
Additional Information
SKILLS
CPR, First Aid and Fire Safety Certification (2014)
Proficient in Microsoft Word, PowerPoint and Excel
Valid Georgia Driver's License
Brianna Samples 706-***-**** ***************@*****.***
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