Program Management

Martha T. Martin

Sales Support Analyst

***** ********* ****, *******, **

46783

[443] 841-4689

******.******@*****.***

Dedicated and detail-oriented Sales Support Analyst with a proven track record of enhancing sales team efficiency and optimizing customer satisfaction. Experienced in providing comprehensive administrative and analytical support to sales operations, including data analysis, CRM management, and sales reporting. Skilled in identifying market trends, evaluating sales performance metrics, and implementing strategies to drive revenue growth. Adept at fostering strong customer relationships through effective communication and problem-solving abilities. Ready to leverage expertise in sales support to contribute to the success and expansion of a dynamic sales team.

WORK EXPERIENCE

Sagamore Institute • Indianapolis (Remote from Fort Wayne) • 09/2019 - 09/2023

Sagamore Institute, headquartered in Indianapolis, is a non-partisan think tank dedicated to fostering innovative ideas and practical solutions to global and local challenges. Founded in 2004, Sagamore Institute has established itself as a leading voice in public policy, civic engagement, and community development. Sagamore builds and implements solutions to society's biggest problems through research, consulting, and impact investing. Sagamore fights for a society uplifted by heartland policy innovation, business solutions, and citizen engagement.

Director, J-1 Programs • Full-time

SKILLS

Computer Skills

Global Skills

Customer Service Skills

Effectively utilized CRM systems to track and manage candidate applications and facilitated communication between international teachers and partner schools, ensuring a seamless transition and integration process.

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Conducted market analysis and identified strategic opportunities to enhance program visibility and recruitment efforts, contributing to the program's overall success and growth.

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Achieved a steady increase in program enrollment by implementing targeted marketing strategies, resulting in expanded cultural exchange opportunities.

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Developed and implemented comprehensive training and support programs for J-1 exchange visitors, resulting in an increase in participant retention and positive feedback on program experience.

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• Adobe PDF

Content Management Systems (

CMS): WordPress, Canvas,

Blackboard

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• Email Management

• Google Workspace

Microsoft Office Suite: Word,

Excel, PowerPoint, Outlook

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• Project Management Tools

• Remote Collaboration Tools

• Salesforce

• Typing Speed and Accuracy

• Adaptability

• Crisis Management

• Cross Culture Awareness

• Cultural Sensitivity

• Global Networking

Global Supply Chain

Management

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• International Experience

• International Relations

• Bilingual: Japanese

• Conflict Resolution

• Empathy

• Positive Attitude

• Record Keeping

• Reliability

• Team Collaboration

• Work Ethic

Prairie Quest Consulting (PQC Works) • Fort Wayne, IN • 01/2014 - 09/2018

PQC is an award-winning professional services firm with a strong track record in both public and private sectors. We specialize in Project Management, Acquisition Management, Advisory & Assistance Services, Business Process Analysis, and Technology Services. Our clients include the Army, Air Force, TASC, USPTO, Northrop Grumman, the State of Indiana, Purdue University, and more. Guided by values of honesty, integrity, respect, quality, good citizenship, and responsibility, we maintain a flexible, collaborative, and driven approach. Headquartered in Fort Wayne, IN, PQC operates in over 15 states with a team of over 150 employees.

Program Manager • Full-time

Ivy Tech Community College • 01/2012 - 12/2014

Ivy Tech Community College, Indiana's largest public postsecondary institution, offers diverse programs and degrees to prepare students for high-demand careers and transfer opportunities. With over 40 locations statewide, Ivy Tech provides accessible and affordable education, including online courses and workforce training. Partnering with local businesses, the college ensures a skilled workforce, contributing to Indiana's economic growth.

Director, Global Initiatives

EDUCATION

Bachelor of Science in

Biology

Towson State University

Towson, MD

Master of Arts in Liberal Arts

Towson State University

Towson, MD

Played a pivotal role in facilitating the sales process and supporting business development initiatives.

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Through my analytical skills and attention to detail, I contributed to the successful capture and execution of government contracts, driving revenue growth and expanding our footprint in the defense sector. My ability to navigate complex procurement processes and my dedication to delivering high-quality support were instrumental in achieving organizational objectives and maintaining compliance with regulatory requirements.

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Maintained and managed CRM systems to track leads, opportunities, and customer interactions, providing critical data insights to inform decision-making and strategic development.

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Supported contract negotiations, coordinated with subcontractors and vendors, and facilitated communication between internal stakeholders and government clients to ensure seamless project execution and customer satisfaction.

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Developed and executed a strategic program roadmap, resulting in an improvement in project delivery timelines and an increase in stakeholder satisfaction, contributing to a growth in program revenue.

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Conducted market research to identify strategic partnerships and program opportunities, collaborating closely with academic departments and international institutions to tailor program offerings to student needs and academic requirements.

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Managed comprehensive logistical arrangements, including student recruitment, visa processing, and travel logistics, ensuring seamless program execution and participant satisfaction.

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VOLUNTEERING & LEADERSHIP

Emmanuel Community Church

Sunday School Teacher

Global Indiana Inc

Executive Director

Effectively utilized CRM systems to track program metrics, analyze student enrollment trends, and generate reports for program evaluation and improvement.

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