Case Management Administrative Assistant

KIMBERLY MCCLARY

**** *** ********* *** ** Washington, DC 20019

Email:**********@*****.***

Phone: 202-***-****

Administrative Assistant

Dedicated & skilled business professional with a versatile administrative support skill set developed through experience as an office manager, discharge planner, case management assistant, patient advocate, & patient ambassador

Key Skills

Office Management

Team-building & Supervision

Staff Development & Training

Military Contracting

Patient Advocacy

Home care experience

Discharge Planner

DDA supporting individuals

Developmental disabilities

Phlebotomy

Employee Training

Covid -Testing / lab assistant

Hospice Aide

Case management

Records Management

Meeting & Event Planning

Inventory Management

Expense Reduction

Patient Charting

Solid Leadership Skills

Patient Ambassador

Experience

Bridgepoint Hospital Capital Hill (SNF)

Patient Experience / Discharge Planner/ Case Management / Patient Advocacy 9/15/2023-05/09/22

● Ability to work with diverse groups within the medical facility

● Identify age-specific competencies for direct and indirect patient care providers who regularly assess, manage and treat patients

● Answer questions and resolve complaints from caretakers and patients. Discharge and assess specific needs, and social service intervention or referral while in the acute setting

● Manage cases that require extensive medical care to include tracheostomy and vent treatment

● Maintain a healthy relationship with families and caretakers while providing adequate care for their loved ones who are in our intensive care units

● Communicate with vendors and providers to ensure that the patient has adequate care when they are discharged from the facility

Davita Dialysis

Patient Care Technician/ CNA / DT

3/7/2022- 12/9/2021

● Maintain and sanitize patients station

● Monitor patient health and vitals

● Provide updates to charge nurse if vitals change

● Perform duties in accordance with the rules, regulations & standards of the practice of the facility

● Prepare machine for patient treatments

● Document pre post admission monitoring post dialysis observation on the flow sheet Genesis Healthcare

Bradford Oaks Nursing Home

CNA/GNA Student

7/9/2021-3/9/2021

● Lab Assistant/ Covid tester

● Follow the laboratory procedures for specimen handling and processing, test analyses.

● Maintain records that demonstrate that proficiency testing samples are tested in the same manner as patient specimens

● Adhere to laboratory quality control activities, instrument and procedural calibration and maintenance

● All other duties as assigned

Joseph House

Hospice Care Aide

4/6/2020-7/16/2018

● Administer direct patient care and support to the patients and families

● Work with registered health professionals to plan and deliver hospice care for patients

● Support families and patients to cope with their emotional and psychological and spiritual well being

● Plan with registered professionals activities, interventions or treatment goals and implement care plans

● Offer support and compassion to a patient as they transition

● Monitor and administer pain medication as needed

● Maintain confidentiality of all persons served.

Pinnacle / Hunt

Bolling Air Force Base

Inventory Control Specialists

10/2009-3/2009

● Provide support to the investment managers which include filing, faxing, photocopying, mailing and gathering reports for clients, and front desk relief for corporate receptionists.

● Process and review bi-monthly payroll and commission received from sites

● Coordinate market ready turnover preparation with the maintenance supervisor in order to achieve on time quality make ready homes for move-ins.

● Responsible for maintaining all required reporting to include personal property inventory vehicle logs, equipment inventory, cost saving records, & in-house maintenance logs Chugach Mckinley

Bolling Air Force Base

Dispatcher

08/2009-05/2003

● Answer Multi-line Phone

● Coordinate timely maintenance scheduling with maintenance technicians and supervisors

● Receive 1219’s from government to schedule contractors for change of maintenance for all military base housing

● Serve as liaison for the project manager, government officials, internal staff, residents, and subcontractors, to resolve all customer service issues in an amicable and professional manner on a daily basis.

Melwood

Community Support Assistant

08/2009-11/2007

● Provide and assist with personal and emotional support

● Assist individual towards reaching maximum independence

● Assist client in meal preparation of regular or special diets utilizing principles of nutrition

● Engage client in meaningful community and recreational activities BH Management

Customer Service Representative

5/2003-2/2002

Deal directly with customers either by telephone, electronically or face to face

Respond promptly to customer inquiries

Handle and resolve customer complaints

Process orders, forms, applications and requests

Record details of inquiries, comments and complaints Support Broker

Washington, D.C.

11/2006- 11/2009

● Respond to concerns on behalf of the client.

● Uphold the importance of mutually respectful relationships among the families’ members & friends.

● Hold very high expectations for the quality of the client’s life as a full citizen and community seeking contacts with businesses involved in building up our communities

● Consult with people who are developing more effective & practical ways to assists persons with disabilities

Education

Potomac job corps

1994-1995

Food Handler’s Certification 09/2020-Present

Certified Guest Services Professional 3/2014 7/2014 References available upon requests

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