Non Voice Technical Support
Resume:
***.********@*****.***
Buhisan, Sitio Poso, Cebu City, 6000
C O N T A C T P R O F I L E
S K I L L S
E D U C A T I O N
W O R K E X P E R I E N C E
Resourceful
Technical Support
Coding & Programming
Strong Analytical Skill
Bachelor’s Degree
Cebu Doctors’ University
2015-2021
Arts and Sciences Major in Biology
Quickbooks Technical Service Representative
Concentrix
Achievements:
·Excellent Leadership & Role Model Award
·Top Non-voice Agent
Work Experience Details:
CRM, Software and Database used
·Entertain customers’ concerns like web errors, bugs, concerns to the product
·Addressing customers payment concerns
·Handle US Taxes
·Upselling of upgrades
·Analytical skills and the ability to think outside the box Used Salesforce CRM to log details of calls, schedule appointment, update status and details of the resolution to the call
May 2021 - November 2021
Energetic and self-motivated career shifter with a passion for technology and web development. Leveraged proactive self-learning strategies to acquire foundational skills in HTML, CSS, JavaScript, and responsive design. Demonstrated ability to create user-centric web interfaces and troubleshoot technical issues through hands-on projects and continuous learning. Possess a strong aptitude for problem-solving, teamwork, and adapting to fast-paced environments. Committed to transitioning into an Intern Frontend Web Developer role to apply acquired skills, contribute to collaborative projects, and drive user engagement through innovative web solutions. L A N G U A G E S
Javascript
HTML
CSS
F R A N C I S V A L E S P I N A
A S P I R I N G I N T E R N F R O N T E N D D E V E L O P E R ICU Medical Analyst
Wipro
Achievements:
·Chosen as a mentor of the newly hired employees because of product knowledge
Work Experience Details:
·Documenting for medical equipment and disposables complaints via Agile PLM
·Analyze what type specific of issue/problem of the medical device
·Assigning repair facilities for medical equipment
·Updating follow-up emails to the customer for additional information
·To send an item overseas for repair or replacement, request a shipping label
·Able to conduct quality checks on someone else’s work.
·Communicating with other departments to get the right repair center. September 2022 - Present
Problem Solver
Teamwork
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